Complaint Rating:

Company information:
Wells Fargo
Ozark, Alabama
United States

This company draft funds from my after being told that the vech was a total lost without my permission. I never gave them authorization to dept my account. Then when they did it, they debit my account for two months payments to a vech my insurance is making a total payoff on. The vech for one was covered under a gap policy and wa completly insured. The payment should have never came from my checking account without permission. By doing this it placed me in a very bad situation today. First of all the money was alloted to a new vech dealer today, wich i couldnt pay becuase the funds wasnt there, also I it places me unable to provide a way to work today and tomorrow until my bank can fix this. Next when I called the customer service I stayed on the phone for over 60mins and wasnt able to be helped at all. I would like to to be contacted with feed back about this company! 254-383-4935 Mr Jordan