Complaint Rating:

Company information:
dba wu-yi tea
Onterrio, CA address
Las Vegas, Nevada
United States
Phone: 18664495567
http://www.wu-yisource.com

IW/LIVING LEAN is affilated with the Wu-Yisource. Website offers promotional period to sample tea. Purchase Agreement commits buyer to pay $6.95 shipping. Note: In February 2008, there was a disclaimer that offered a $2.00 handling fee refund as long as it was request via email to their only email address: teahelp@usa.com. The shipping charge has been lowered to $4.95 as of April 25, 08.

In addition to the shipping charge, the buyer is automatically enrolled in an auto shipping program unless canceled within 14 days, and hidden very deep inside the site is another disclaimer of automatic enrollment in a program called IW/LIVING LEAN, which creates auto billing of $19.95 per month. The policy clearly states that canceling within 14 days of your initial order releases the buyer of all auto programs and billing from both Wu-yisource and IW/LIVING LEAN. see below excerpt:

"If you do qualify, you will have 14 full days to decide whether or not this weight loss system is perfect for you. You’ll be charged for the full month supply that you’ll be receiving ONLY if you don’t cancel and return the package before your trial period ends. This is the final day this will be available, so please take advantage of this offer while it is still available."

The content regarding a 60 day money back guarantee is confusing and is not related to the 14 day trial period. see below excerpt:

"My 60 Day Iron Clad Money Back Guarantee
If between now and the next 60 Days, you can honestly say the Wu-Yi tea you purchased did not help you lose weight, or if for any reason you just don't need it, simply send it back for a full refund.*
I've taken all of the risk off of your shoulders.
Stripped to the bare essentials - either you lose weight, or your money back. Again all the risk is on me here so go ahead and take this offer while it's on the silver platter. If you choose it's not for you, just return the empty tea box for a refund. No hard feelings.
- Jesse Williams
President and Founder
*(all shipping fees non-refundable"

PURCHASER NOTE - JESSE WILLIAMS HAS A VIDEO OVER-DUB PROVIDING HIS PERSONAL PHONE NUMBER FOR ANYONE NEEDING TO CONTACT HIM...THE NUMBER RANG ABOUT 20 TIMES AND THEN A FAST BUSY SIGNAL HAPPENED.

I ordered the tea via the web on 2/19/08 and decided immediately to email a request for cancellation of the auto ship and request the $2.00 handling fee credit. Per the instructions, I emailed: teahelp@usa.com within 2 hours of my purchase. I wanted the tea, and explained that I preferred to handle my reorders. Also I mentioned the $2.00 handling refund. Within 1 day I received 2 emails confirming my cancellation of all auto shipments, auto billing and that the $2.00 was credited. I was charged $29.95 for the 2 boxes of tea which was received after several weeks.

I am degreed in Kinesiology and Exercise Physiology as well as a Certified Pilates Instructor. I thought I would try the tea and see if it was worth recommending to clients. The tea is simple filled with diuretics that accelerate the loss of water weight. No fat is lost with this program, nor did I feel any energy boost. The besst energy boost is created from natural creatin which occurs within the first 5-10 minutes of exercise. Then endophins kick in and the real muscle build, which burns fat, begins. Nutrition plays a 90% role in achieving your goals and TEA is not recommended. WATER, WATER, WATER...

OK sorry so long, but today as I was canceling the credit card used to order the Wu-yi tea, I reviewed each charge for 2008 and to my amazement, I discovered 2 charges for $19.95 posted 3/20 and 4/22.

The wu-yi tea site says if a consumer has any problems with "Living Lean" call the wu-yi tea company agents and they will be happy to handle your account. WRONG!

I immediately signed on to the seller site and chatted with Martin, a very Unhelpful Customer Service Agent who confirmed my account was canceled on Feb. 19, 08 but insisted that I needed to call LIVING LEAN to cancel what ever this account is today and I am going to report the wu-yi source company to the Federal Trade Commission and any other Consumer Protection Authority that is listed.

cc: IW / LIVING LEAN
teahelp@usa.com