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Direct TV Complaints - Unauthorized debit from direct tv account

Review all Direct TV complaints

Direct TV

Posted: 2008-08-07 by Paulette [send email]
Unauthorized debit from direct tv account
Complaint Rating:  0 % with 0 votes
Company information:
Direct TV
San Diego, California
United States
Phone: 619-741-3877

On July 26, 2008 there was an unauthorized debit taken from my checking account in the amount of $591.73. I have tried to resolve this with Direct TV by faxing my statement information showing the debit. It has caused 5 insufficient funds $25.00 each totaling $125.00 to be taken from my account because of their error. I am reporting this to the Better Business Bureau President Charles I. Underhill. I did inform Direct TV I will not be making any payments on my account until this error is resolved.
Paulette 619-7413877 work 619-527-3400
Comments United States Online Scams
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Comments

54 days ago by Eddie [send email]
Similar experiance with Direct TV, unauthorized debit against my primary checking account. I filed several complaints with agencies after my attempt to resolve the issue with them. I am going to block them from access to account, cost is minimal compared to what they have stole from from me. Don't do the autopay with them because they'll take whatever they want. After several calls I have made with them and which they made false promises to resolve the issue. They promised to put the money back which after the last promise of 7 day didn't happen. DishNetwork works the same way so to be careful. I made complaints to the following agencies;

1) Federal Trade Commisson (FTC.org)
2) Better Business Bureau
3) Attorney General of Phoenix

Each agency has followed up with me but time will tell if they actually do something. I have used the BBB and they are very good in resolving issues. The problem with Direct TV is they have several departments in the US so figuring out what address to use is difficult but worth the attempt.

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