Complaint Rating:

Company information:
Circuit City
Boulder, Colorado
United States

This Circuit City is terrible. It is run by young college students that will tell you anything to make a sale whether it's true or not.
We were told we could get $300 off of a TV if we sign up for Basic Directv. We were ok with that and signed up. The young sales person needed our Visa in case we defaulted on our contract within one year with Directv. He also told us the installation and equimpment was FREE, and our card would NOT be charged. We had our Directv installed. We received a huge Visa bill for installation and channels we would never watch and did NOT sign up for. We called Circuit City, they denied telling us about the getting stuff for free. The "manager" was very rude, and just kept repeating the same thing over and over. We disputed the charge on our Visa, but Visa said we would have to return our Directv equipment. Directv said NO you can't, we will charge you for the entire year anyway, because YOU signed up for our service including all those premium channels, which we did not sign up for!
CIRCUIT CITY SIGNED US UP FOR SERVICES WE DIDN'T WANT WITHOUT OUR PERMISSION, BASICALLY USING OUR CARD WITHOUT OUR PERMISSION. NOBODY AT THIS STORE WANTS TO TAKE RESPONSIBLITY! DON'T SHOP HERE.