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Ultra Relief Complaints - Unauthorized charges to Credit Card on a bi-weekly basis

Review all Ultra Relief complaints

Ultra Relief

Posted: 2008-04-22 by John Jensen [send email]
Unauthorized charges to Credit Card on a bi-weekly basis
Complaint Rating:  100 % with 3 votes
Company information:
Ultra Relief
3131 east camelback road # 200
Phoenix, Arizona
United States
Phone: 1-800-752-0196
ultrarelief.com

Paid for shipping on Ultra Relief trial recieved free trial and Caused Rash and later infection after using two times. Called company to cancel any future shipments and news letter.

Two weeks later they charged my Credit Card roughly $66.96 which was unauthorized.
Then one week later they charged my Credit card $4.95 on 1/4/2008
Then on 1/19/2008 charged another $4.95
and 2/21/2008 charged another $4.95
and 3/5/2008 charged another $4.95
and 3/21/2008 charged another $4.95
and 4/4/2008 charged another $4.95
and yesterday 4/21/2008 charged another $4.95

I was told the $4.95 was for the monthly News Letter that I cancelled and have never recieved but they still charge my account every few weeks. When you speak to someone on the phone they will not give you a last name and ther is no supervisor.

I have called this company so many times and they continue to charge my Credit Card I now have contacted my Bank to have them block the Card and send out a new one. I have filed a complaint and hope to recieve a refund from Visa. I do not think this company should be allowed to fraud against consumers that work hard for their money. Hoe many others are defrauded against? They need to be shut down and fined and Inprisioned.

BEWARE OF FREE TRIALS !!!

FILE A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE WRITE TO YOUR CONGRESS THIS COMPANY NEEDS TO BE STOPPED!!!
Comments United States Unauthorized Charges
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Comments

31 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

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