Complaint Rating:

Company information:
Yahoo
Moutain View, California
United States
Phone: 408-349-3330

I canceled my Yahoo Personals account some time ago. Turns out, they’ve been charging me ever since, at a rate of $49.95 per quarter. That’s $200 a year for something I have not used and have no interest in. The last time they sent me an email stating that they were about to renew my subscription, I went in and canceled. I have not received any further such emails from them, yet they have charged me quarterly. As a matter of fact, I had to file an abuse complaint with them 21/2 years ago. The “man” who was contacting me turned out to be a Nigerian Scam [fortunately I’m not gullible enough to have lost any $$$ on that]! It may sound flaky that I did not notice these charges sooner, but I was on “paperless” statements from my credit card, plus I’ve been battling Breast Cancer for several months. Needless to say, I have not been interested in dating since I was diagnosed, and being unable to work, I cannot afford these charges!

When I contacted Yahoo to try to get a refund, I got nowhere with a representative who repeated the same “I’m so sorry/I understand why you’re upset” script over and over again. I am posting this to warn others, as well as to hopefully get some suggestions where to go from here. Maybe a Class Action lawsuit?

RR