Complaint Rating:

Company information:
Wu-Yi Source
2620 South Maryland Parkway #969
Las Vegas, Nevada
United States
Phone: 866-396-5711
www.wu-yisource.com

In January, I ordered a FREE trial of Wu-Yi tea, my acct was initially charged a shipping fee only. After 14 days, the understanding was that my acct would be charged 37.00 for the tea which was understood. After the first month I canceled and no subsequent charges from Wu-Yi source have been realized. However in February and March, I noticed a charge for 19.95 from Living Lean. I had not authorized and was not familiar with the company so I contacted them on the toll free number on my bank statement (866-396-5711). I was informed that they were Raven Media and handle several things, one Wu-Yi and Living Lean.

When I explained that I had canceled Wu-Yi and didn't know why they were still charging me, the representative stated that I had not canceled Living Lean. I told her I didn't even know what that was and that I had not signed up for it. She said it was weight loss counseling/support and that it was in the terms and conditions on the Wu-Yi website before entering credit card information. I don't know about the rest of you but I am pretty sure I would have noticed something stating they were going to charge me $19.95 monthly in addition to tea.

I then elaborated that I had not even received any information for this service so how could I be expected to even know/use it. I finally managed to get them to credit me for one charge of $19.95. So I am still out $20--I am going to pursue with my bank.

If anyone wants their snail mail address, I requested it from the agent though I am sure it will go nowhere--these guys are a bunch of scam artists. I thought possibly that reporting to the Better Business Bureau might be a good avenue to explore. Raven Media, 2620 South Maryland Parkway #969, Las Vegas NV 89109.

Warn all your friends!!!