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intelius.com Complaints - unauthorized charges

Review all intelius.com complaints

intelius.com
Posted: 2008-04-11 by Joe Sanchez  [send email]
unauthorized charges
Complaint Rating: 100 % with 3 votes
Company information:
intelius.com
Seattle, Washington
United States
Phone: 425.974.6100
intelius.com

We found two charges from this company on our charge card in March 2008 that we did not authorize. Apparently there is something with this company going on that when the charges were put on, our credit card company put on a fraud alert and have temporarily shut down our card. So beware. This is supposed to be some kind of people information service, does background checks, etc. But I wouldn't use them.
Comments United States Unauthorized Charges
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Comments

 Sort by: Date | Rating
 260 days ago by   anticommercial 0 Votes
I too have multiple Intelius charges I did not authorize, even after I canceled my subscription. Total loss: $180.50 over a period of less than three months.
 36 days ago by   Intelius_Customer_Support 0 Votes
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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