Complaint Rating:

Company information:
Premier White
PO Box 10276
Des Moines, Iowa
United States
Phone: 866.528.6214
premiumwhitepro.com

I agreed to accept a "free trial" of their Dazzle White product and was only to be charged $2.95 for shipping and handling. Now, I have been charged $87.62 as the first monthly installment on a "membership". I have yet to even use the product. I have contacted the company and tried to obtain refund. My membership has been cancelled. But this complaint really addresses what I believe to be a misrepresentation in their advertising. This is more clearly characterized as a "scam" operation. Yes, they are allowed to make these charges in accordance with their Terms and Conditions, which, I admit, I did not read completely--it is 4 pages of single spaced text. I assumed that such an offer of a "free trial" was an attempt to obtain your business legitimately--not to surreptiously use the "Terms and Conditions" as an opportunity to raid your credit card account. But, there in the "weeds" of details, they say they will do just exactly what they have done--go right ahead and charge you 5o times what your initial cost was to have been simply because you did not follow their carefully crafted T&C. That is what has happened and I intend to complain as much as I can to attempt to stop this company and regain my money. I will contact BBB, FTC, and the Internet Crime website to appraise them of this companies scandalous tactics and business practices. I am not sure if this Complaint Board can do anything about this injustice but I would certainly appreciate any help you may be able to provide. Thanks, Jerry.