Complaint Rating:

Company information:
Priceline.com
United States
priceline.com

On 10/14/07, I purchased airline tickets and a rental car from Avis on Priceline.com website. Priceline ticket request number 493-432-751-68. In the process of doing so, the computer screen failed to show car rental charges when displaying flight details. So I re-entered my rental car request thinking rightfully so that my first request was not entered. Upon processing, the computer screen now displayed two rental cars charges plus the airline tickets. On 10/14/07 after seeing the two rental car charges, I emailed Priceline.com customer service asking to cancel one of the car rentals. They told me they were unable to do that because of their contract wording with Avis. I called customer service on 10/15/07 and was given the same answer. This is unacceptable. Failure to refund is criminal under the circumstances. I am being charged $647.20 on my credit card for a computer processing error. If Priceline.com has a right to take money from a customer's account without the customer's permission then I as a customer have the right to request it back.

I do not, did not and will not use nor need a second rental car. I have so far filed complaints with the Better Business Bureau and Consumer Affairs (both could not help me). I have a complaint pending with the Federal Trade Commission.