Complaint Rating:

We have been dealing with Aaron's for a while now. At first we thought they were very nice, and their prices very reasonable in comparison with other rent to own companies.

However, around August 1st I used a credit card to make a partial payment of $75 on my account for an item that is almost paid off. They took the payment, and then we noticed a transaction on our checking account for approximately $116. The company did not have permission to make this transaction (which was off a different card we had used previously for payments) and they are now saying since we were a little late on our payment that they had the right to make the transaction. Of course we know that legally they did not have the right, and have filed a dispute with our financial institution.

Now we have people from collections at Aaron's calling us every day, and sometimes more than once a day demanding payment. They have admitted they took the credit card payment of $75, and also the $116 when at first they denied taking the $116 or blamed another employee for doing so. If they took all this money we would be paid off and they shouldn't be collecting anything. We have sent copies of bank statements and filed e-mail complaints but it is like banging your head against the wall. Now we know why the good ones at the local stores do not stay very long; they go on to better places.

Our next step is to file complaints with the corporate office and the Better Business Bureau. At least with the BBB the complaint will be there for other potential consumers to see.