Complaint Rating:

Company information:
Pipex UK ltd
United States
pipexuk.com

Pipex claims that I owe them £33-56 rental plus admin charges which I have demonstrated to them that I do not. I have also offered to pay their claim if they can demonstrate that I do owe them money. They have made no effort to do this.

You can speak to the customer services who say that they understand and will write to their financial dept to clear up the matter I.E. Tell them that i do not owe anything but their financial dept never seem to get the letter as at the end of the following month I get yet another threatening letter and bill. They also promise to copy me but they do not.

They also threatened to cut my phone off and terminate my broadband. As my contract with Pipex ended last November and my broadband connection at the same time it illustrates just how on top of the job they are. Never had a phone connection with them anyway!

Seems to me that they are plainly a bunch of sharks who do not know what they are doing and i would earnestly recommend that anyone considering signing up with do not do so.

There seems to be no way that you can resolve a problem with them and having to keep ringing them up trying to do so is a complete wast of time. More likely a way for them to get more money.