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Innovative Merchant Solutions Complaints - Unauthorized charges

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Innovative Merchant Solutions
Posted: 2009-03-16 by   Alfred
Unauthorized charges
Complaint Rating: 100 % with 1 votes
Company information:
Innovative Merchant Solutions
United States
innovativemerchant.com

This company has quite a scam to hold other peoples money. They are holding up several of my clients funds by doing a bogus fraud investigation. My clients purchases were verified by their own credit card companies. Both my clients, my clients credit card companies, and myself has authorized the transactions. Innovative Merchant Solutions has taken the money from my clients and refuses to give the funds to me (the vendor) despite authentication and verification by my clients own credit card companies.

I would highly recommend NEVER doing business with these crooks. They threatened to hold the funds for 270 days!! This cant be legal.
Comments United States Unauthorized Charges
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Comments

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 239 days ago by   LeAnne Jespersen 0 Votes
IMS accepts the liability for these sales on behalf of the merchant and will accept the loss from the card issuing bank in the event that the merchant does not have sufficient funds to cover the loss. The associations also dictate the types of investigations that IMS must complete and they are driven by unusual or exceptional activity such as a very large sale. Therefore if you usually accept credit card sale for $100 and you process a sale for $2000, the industry requires that this sale be investigated. IMS is just one member of the entire system that all bankcard issuers and acquirers (processors) are a part of. Some banks may knowingly choose to disregard the liability that they share in this process, but this is usually on the basis of other banking relationships, such as large deposits, that they hold with that customer. Because we allow our merchants to hold their bank account wherever they like, we cannot benefit from such a relationship.

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