Complaint Rating:

Company information:
Correctional Billing Services
United States
correctionalbillingservices.com

Company billed my credit card for $56.95, on 9/23/08. For service to receive inmate telephone calls from a correctional facility! I was under the assumption that this service was needed at the time of purchase. I later realized, that Correction Billing Services was not the provider I should go through to receive the calls. I contacted company Sep, 24th and they advised me that a refund would be placed back to my Credit Card with in 3 to 4 weeks. After 4 weeks passed, I called company and they stated that for some reason the Credit was not put back on my Card, and they mailed the check on October 5th (Western Union) and that I should be receiving it any day. I waited two more weeks and no check arrived. I contacted them regarding this and they stated it would be 3 to 4 weeks from mailing date of October, 5th. I waited until November 5th and contacted them again regarding my refund again the agent stated that it should be arriving any day! It has been 7 weeks, still no REFUND, and November 14th I got the run around again. I feel they are ripping me off and want my moneys rendered to me at once. On November 19th this company told me they would be sending out an investigation to see if the check they sent was cashed. As of December 2nd Correctional Billing Services still has not found out any information to provide to me.