Complaint Rating:

Company information:
Chase Credit Card Services
United States
chase.com

Chase sent us a 3% offer on all transfers for the life of the account, so we transferred the rest of our cards, and closed those accounts, to chase knowing we would not find anything lower than 3%. We mailed in our payment the day we received a bill. For nearly 6 months everything was fine.

One month we received our bill on the normal date and mailed off our payment the day after, like usual, two to three weeks before the due date. The next month we open our bill to find that our % rate had been raised from %3.00 to %14.99, we called to find out why, they replied that they had not received the payment until 12 hours, yes 12 hours past the due date. They had held on the check until the day after our account was due.

I asked them to please put the % rate back down and they refused saying that they had not received it until the day after the due date. The check was dated for two weeks before the due date and they refused to send me the postmarked envelope in which the payment was received saying they had lost it. Chase is a predatory credit company who should not be allowed to do business in this country.