Complaint Rating:

Company information:
Ivory White
6205 Lookout Rd.
Boulder, Colorado
United States
Phone: 303-997-1338
www.ivorywhite.com

I was contacted by Ivory White to try a free sample of their teeth whitening system. Altogether the cost was $5.00. I decided I did not want to continue in the program and requested to cancel. I was sent an e-mail saying to return the product unopened with the code on the outside of the box or package. I did return the product unopened but did send it back in the box in which it was received within the time frame given for them to accept the return. I was surprised to find a charge of $19.60 to my checking account. When I called to find out why this was done, I was told that the box was crushed upon arrival. I do not feel this is a fair amount to charge plus I don't think it is my responsibility. It was sent through the US postal service.