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Wu-Yi Source Tea Complaints - Unauthorized charge

Review all Wu-Yi Source Tea complaints

Wu-Yi Source Tea

Posted: 2008-06-08 by KENNETH GREENWOOD  [send email]
Unauthorized charge
Complaint Rating:  100 % with 7 votes
Company information:
Wu-Yi Source Tea
Seattle, Washington
United States
Phone: 206-722-5250
www.wu-yisource.com

They keep charging my card for stuff I don't want and have asked them to stop. I will ask my lawyer to give them a cal if they persist.
Comments United States Unauthorized Charges
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Comments

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 518 days ago by Ashley  [send email] 0 Votes
You do not need to pay for a lawyer. Call your credit card and cancel your card for about a month, and at the same time explain why you are doing it and have your institution do an investigation on this company and the business practices and or there lack of. That goes for all others whether you are in America and or outside of America, all banking institutions do not want to lose their valuable customers.
 3 days ago by   carissa p 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

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