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ZONG Complaints - Unauthorized Billing Charges

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ZONG

Posted: 2009-10-10 by   csinny
Unauthorized Billing Charges
Complaint Rating:  0 % with 1 votes
Company information:
Zong
New York
United States
zong.com

I received a bogus charge of $9.99 on my T Mobile phone bill from Zong. I never received nor requested ANY service from
them and my cell phone carrier says they can not remove the charge! What gives! Can anyone from anywhere now cost you money by simply calling your cell number? What a scam!
Comments United States Unauthorized Mobile Charges
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Comments

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 13 days ago by   Evalavada 0 Votes
I also got a $29 charge because of this "Zong". I NEVER signed up for anything with this place. Now Verizon refuses to take off the charges. I got an anonymous text message which I DID NOT reply to about a month ago. When I tried to go back to it to ask Verizon about it, it was gone...now I have charges that I didn't sign up for!!!
 10 days ago by   Hill Ferguson +1 Votes
My name is Hill Ferguson, and I run Product and Marketing at Zong, a leading mobile payments service for social networks and online games. You can learn more about our service at http://www.zong.com. I'd like to address your complaints:

@csinny - please visit our online support form and submit your information so we can investigate your transaction. whatever happened, we'll fix it. you can find our form here: http://www.zong.com/zong/support

@Evalavad - with all due respect, your claim that Zong charged anything to your mobile phone bill for $29 is false. In fact, it's impossible because we do not process transactions greater than $9.99 (in the US). Perhaps you're confusing Zong with another mobile payment provider or service?

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