Complaint Rating:

Company information:
Virgin Media
flat 15
United Kingdom

In November 2007 I asked Virgin Media to give me a broadband contract in my flat. When I got the box at home I spent hours on the phone with their customer service because it wouldn't work... after many phone calls I canceled by phone the contract since I wasn't receiving the service. On the 21november, Virgin debited 19,99 Sterling pounds from my bank account and never gave me back the money (even if they told me on the day I canceled, they would return the money in the next few days.It has been almost 2 months and my money hasn't been returned.

I would also like to complain of the fact that Virgin Media contacted my telephone provider (BT) and without my authorization canceled my telephone contract. I had to deal with the paperwork and phone calls to BT to stay with them but I consider Virgin Media to be thieves and in a country of rights I think they should not only pay 19.99 Sterling to me but also they should face the court for canceling my contract with BT without my authorization.