Complaint Rating:

ESBI placed a charge on my AT&T land line for $14.95 this month for voice mail that I never requested. I wrote an email to ATT, and they actually called me today wanting to help. The lady I spoke to told me I must call ESBI at
888- 298-3724 and tell them that I never asked for this service and want it removed. I did just that. ESBI asked a million Q's and finally told me that someone named Blair Frosaker (don't know him) requested the service for me. ESBI said that they would end the service and also credit me... but that I should expect one more charge on this month's bill. He also said that I should not call them again about it. Hmmm, well we'll see if it ever stops, and if I ever get the promised credit.