Complaint Rating:

Company information:
IvoryWhite
United States
ivorywhite.com

Being new to the internet and a little naive I responded to an e-mail survey stating I had won a new laptop computer, I simply had to complete a short survey. About thirty minutes into a survey trying to entice me to try their products or give me a choice amongst them I decided to try Ivorywhite for free if I paid the shipping.

Anxious to finish the survey that drug on and on I finally decided it might go on for hours so chose to cancel or exit out. The next day I received e-mails from a number of sources which I did not respond to from the survey. Unfortunately shortly thereafter I also received a package from Ivorywhite which I opened not even recalling ordering it (which I did not)

On my next billing statement of my credit card (which I used to pay for the 'free offer' shipping) I was charged $3.44 plus $1.43 which was fine until I received a second bill for $78.41. I called them and was told to send the product back which I did but never received a credit on my card but 'did' receive another shipment and another charge to my card of $84.36.

I called once more and was told by 'Jerry' to send it back also with a 'number' designated on the outside of the box. I followed all instructions but never got my money back and was told I never wrote the number on the box (which I certainly did) 'Jerry' confirmed receiving the product back but said I would receive no credit. I asked them to return that unmarked box to me but of course they did not! A gullible senior answering e-mails. B.G. OP. Ks.