Complaint Rating:

Company information:
Wachovia Bank
United States
wachovia.com

I use Bill Pay thru Wachovia. In Sept they started charging my account on the day I scheduled a payment (I'm not referring to electronic payments but payments made by check). The payee did not cash the check for another 10 days - therefore they had the use of my money for 10 days. If they do that with every depositor just think how much of our money they have to use every day that they shouldn't.

After all, it's our money until the check is returned to the bank cashed by the payee. The Presidents office said they couldn't do anything about the situation.