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Pure Acai Berries Complaints - Unauthorized billing

Review all Pure Acai Berries complaints

Pure Acai Berries

Posted: 2008-10-07 by Lenny  [send email]
Unauthorized billing
Complaint Rating:  0 % with 0 votes
I ordered in July 2008; returned two bottles unopened, unused because I experienced stomach pain with the sample bottle I received. When I was still using the sample, I received two bottles I was charged for on my credit card. I returned the product approximately July 25, 2008. My charge card still has an $88 charge on it. I have not been credited for returning the product. I have e-mailed their support@acaiberry many many times. I have called and it sounds like someone with a hangover answering the phone.
Comments United States Unauthorized Charges
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Comments

 76 days ago by Support  [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer Acai a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.

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