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Webroot Complaints - unauthorized auto renewal

Review all Webroot complaints

Webroot
Posted: 2009-11-07 by   pmcclamma
unauthorized auto renewal
Complaint Rating: 100 % with 2 votes
Company information:
Webroot
2560 55th St or PO Box 19816
Florida
United States
Phone: Boulder CO 80301 or 80308-2816
auto renew@webroot.com

I received an email on 11/4 stating that my credit card wopuld be charged for $39.95 for auto renewal of Webroot's virus protection for my computer. I tried to contact them by phone and email with no response. There was never even a way to talk to anybody, only automated menus. I have submitted a dispute through my credit card company and alerted them to what I have read regarding others this has happened to. Please do the same if this happens to you; so we can put a stop to fraudulant practices like this.
Comments United States Computers & Accessories
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Webroot - refund
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Webroot - Fraud and cheating

Comments

 Sort by: Date | Rating
 8 days ago by   ferretag 0 Votes
Same here. They are very difficult to contact. I regard this as fraud and theft, especially when you are not given the means to contact a company rep. I too emailed and used their "opt out" feature, to no avail.

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