Complaint Rating:

Account was "hacked" and another account was set up in my name using, secret codes, and credit information. Monthly fees were deducted from my bank account that I cannot recover unless I can find out who did this . after two months I have the phone number of the account but they are only using voice mail and texting so I cannot find out who is using the account therefore Virgin will not help anymore. Virgin insists that It must be someone I know instead of finding out who in their company is accessing and/or selling peoples information. Obviously, this is not a random problem based on the complaints on your web site.