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Irish Car Rentals Ltd (Europcar) Complaints - Unauthorised Withdrawl of monies

Review all Irish Car Rentals Ltd (Europcar) complaints

Irish Car Rentals Ltd (Europcar)

Posted: 2009-11-02 by

Bushy

Unauthorised Withdrawl of monies

Complaint Rating:

Company information:
Julia
United Kingdom

We were told we had paid for the hire of a car, on line, in full from Travel Jigsaw (Carhire3000). When we arrived at Kerry Airport (Eire) we were asked to hand over a credit card for 'security' reasons only. We recieved two pieces of paper; one white A4 and one yellow NCR A5 stapled stategically over the details on the former.
When we returned to the UK, we discoverd that Irish Car Rentals Ltd had helped themselves to a further £306.83!
Is it lawful for anyone to be able to request credit card details under false pretenses, then withdraw money without your permission?

Comments

United Kingdom

Car Rental

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34 days ago by

Clare K

0 Votes

Thanks Julia for your comments. I am in total agreement with you about the practices of Irish Car Rental (ICR). We hire a car at Kerry airport approximately 14 times a year. We have always looked hard to find the cheapest deal and, unfortunately, this usually involves booking a car through a third party. The details of the car provider are unknown at the time of booking and we have therefore ended up with ICR as the provider on several occasions. We have never had a single problem with any other car provider. However, on every occasion we have used ICR, we have handed in the credit card and further charges have been made from the card. On one occasion, the final figure was double the purported up-front figure.

The terms and conditions of both ICR and the agent (we have used Car Trawler and Holiday Autos amongst others) do allow for further charges to be taken from a credit card. When agreeing to the car hire, the consumer does click a button to assent to the terms and conditions. My first complaint is that the charges made by ICR bear no relation to the costs mentioned in the terms and conditions. We have complained to ICR and on numerous occasions have received an apology and refund, although not for the full amount of the overcharge. How many customers have overpaid in this way and not realised or bothered to contest it? My second complaint is that, even if they are acting in accordance with their terms and conditions, the charges are hidden in two sets of terms and conditions and there is a total lack of transparency for the consumer. Every time I have asked the car agents and ICR themselves whether they are going to change this practice I have received a quick response offering me a refund of the money overcharged but no comment on the lack of transparency.

From a quick internet search there seem to be some complaints against ICR at EC level and I know that the Office of Fair Trading is looking into car hire charges (although I presume that ICR are incorporated in Ireland and not the UK). I therefore intend to contact the OFT in the first instance to see what they are doing on this front.
Clare