Complaint Rating:

Company information:
Kate Russell
South Australia
Beaumont , South Australia
Australia
Phone: 0011 64 08 8379 7783

On or about 7 July 2009 I purchased two items (Life Cleanse and Acai Berry Detox) as part of a free trial but I had to pay for postage. Two amounts of $7.72 (AUS) were deducted from Visa account which I understood covered the cost of postage.

On 27 July 2009 two further deductions of $150.11 (AUS) were deducted from my credit card. The deduction of these monies was unauthorised.

My understanding of the offer was that it was a free trial.

I did not agree or give you consent to Viv3lab Ltd making any further withdrawals from my account from that point forward irrespective of whether I order goods or not.

I consider the action of Viv3lab Ltd to be fraudulent.

I ask that the sum of $300.22 (AUS) be credited to my account immediately. I am prepared to take further action if such funds are not reimbursed.