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Ultifreshwell Complaints - Unauthorised amount taken out of my account

Review all Ultifreshwell complaints

Ultifreshwell

Posted: 2009-11-15 by

lisj

Unauthorised amount taken out of my account

Complaint Rating:

Company information:
Dazzlewhite
Canberra, Australian Capital Territory
Australia

I purchased Dazzle white and then 3 weeks later $97.13 was taken by Ultifreshwell from my account unauthorised. I have had to close the account. Don't buy it or use the product.

Comments

Australia

Online Scams

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Comments

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Date | Rating

72 days ago by

TIM KRUPA

0 Votes

Hello,

I'm very concerned that you were not happy with your experience with our company. We take our customer service very seriously. We've done our best to make our offer easy for people to understand. That's why our Terms of Service is located on the order page – near where you had to enter your credit card information. I'd also like to note that you can access our Terms of Service directly from a link at the top of our home page. I'm sorry if you found the terms confusing or did not take the time to read them before you placed your order. What I would suggest is that you send your bottle back today to cancel your order. If it has been less than a month since you found our company, we will honor our 30-day money back guarantee and refund your money right away.

It occurs to me that you may have some additional questions or concerns. If that is the case, our customer support team would like to help you out. You can call us up at (8/6/6)-(5/2/8)-6/2/1/4 or use our 24/7 Live Chat help service. You will find the Live Chat link on our Contact Us page. It can respond to most of your questions and show you how to quickly and easily cancel your agreement with us.

Your happiness is a huge concern of ours. Please do not hesitate to get in touch with us so we can resolve this in a way that will be a win/win situation for everyone involved.
Thank you,

TIM KRUPA