Complaint Rating:

Company information:
RN SUPERPASS/ RealPlayer
1903 Crossroads Heights Dr. #206
Raleigh, North Carolina
United States
Phone: 919-457-7485

After checking my bank account I found out that RN SUPERPASS had charged my account $14.99 for a service I didn't request. I still don't even know what type of service(s) they offer and would certainly not authorize any monthly withdrawals from bank without knowing what they are for. When I contacted them via phone, they did not have a record of my name, address, phone number, or account number. They demanded that I give them the credit card number that I made my purchase with but because I had not made a purchase, and I already thought it was a scam, I would not give them any numbers. I was told that even though they could not find my "account information", I would still be charged $14.99 a month. In the meantime, I was charged a $35.00 overdraft fee at my bank.
Any suggestions would be appreciated.