Complaint Rating:

Company information:
XM Satellite Radio
United States
www.xmradio.com

After calling to activate my XM radio and not given an option at all on how the bills would be set up, I was shocked 3 days later to see that they had charged $322.97 to my bank account. I immediately called and asked why when you activate on the phone that there is no option to set up your billing, I was told that you are charged for 2 years worth of service and you have to call in to change it to a Quarterly, Annually, etc. When asked why they did not make that clear anywhere I was met with silence. I was told that I would receive a credit for $273.48 within 24-72 hours after the phone call.

6 Days later, and no credit to my bank account I returned a call to XM Radio, with no explanation as to why I had not received a credit they explained that they would reissue the credit of $233.00. When asked why the refund was so much less then it was 6 days before I was again met with silence. I still question why in my 3 weeks of XM activation I have been charged $99.00. No one seems to have an answer. So I will again wait up to 3 days for a refund. I am anxious to see if any refund will show, or if I will again have to make a call to the speechless customer care that is XM Radio.