Complaint Rating:

Company information:
Charter Communications
United States
www.charter.com

Charter communications is a fairly large company that has a serious issue with proper customer service. I have spent the past 30 days trying to get DVR service. It all started on March 27th with an initial call to change my service to Charter. While on the phone setting up my service I was not told by the representative that they were out of HD DVR's and had no idea when they could get another shipment.

The install tech showed up at my door and just said sorry. I immediately called cust service. I was 'guaranteed' to have an HD DVR in 30 days as I was on a 'list'. On the 27th day I decided to call in to check my status on the supposed 'list'. It took 3 calls, all answered by people in different countries around the world. The last one told me that the system update said that I would be able to get a DVR in SEPTEMBER!

I decided to go ahead and let them install one of the troublesome MOXI DVR's. The tech left without properly provisioning the box so I have sat here for three more days with a non functioning DVR. This is topped off by them cancelling my appointment today because the called the wrong number instead of my mobile. Charter has no concern for their customers. If there were ever a class action lawsuit against them I would be first in line to try and recoup the time that I've wasted trying to get my service setup that I have to PAY them for.

I have been on 13 calls over the past month each averaging over 40 minutes. I have had 6 service calls to my house in 30 days and have had to take time off from work for each.