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The good, the bad, and the ugly - discover what customers are saying about UltraSabers

Welcome to our customer reviews and complaints page for UltraSabers. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with UltraSabers.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used UltraSabers's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with UltraSabers, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with UltraSabers. Your feedback is an important part of our community and will help others make informed decisions.

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3:55 am EDT

UltraSabers Diamond dominicide haven't received my saber it has been 6 months

Well lets see I ordered on dec 17 I payed 536$ for my order and it took them 3 weeks to get a hold of me then I was told 6-8 weeks then I wait 8 weeks then they told 8-10 weeks and I wait ten weeks then again i'am told to wait 8-10 weeks more that puts 8 weeks at the middle of june and 10 in july I just want a real answer when and it better be soon and I want my prouduct in time very soon time or a full refund with an apology code with so much off the next purchase. I'm a fan of ultrasabers I would like to order again but i'm very angry

Desired outcome: To get my order or at least know when and if any longer a full refund with a coupon code off% next purchase eather way it should go

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3:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UltraSabers Fraud and scam

I purchased an Ultra saber from Ultrasabers on March 7th 2009. The listing stated the item was in stock and would be sent in 2-3 days. I paid for priority shipping with a 4-5 day delivery time. No saber has arrived and the company has not responded to numerous ebay messages or emails. The phone number they gave me has been disconnected.

I recieved no item and no responses to multiple attempts at communication. I am now in the process of disputing the charge with pay pal, contacting the BBB, the State Attourney General's office, The FBI's Internet Crime Center, and the Gilbert, AZ Police department.

BEWARE! there are many similar complaints on saber forums and on Ebay itself.

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ChazzieLee
, US
Dec 30, 2020 12:43 pm EST

These people are criminals! I placed an order an December 12th, received no shipping notification after one week, I emailed them only to find out my item won’t be shipped for another 4 weeks. No mention of this via their website and when asked to cancel as this was my son’s Christmas gift, they told me they will withhold 20% for restocking fee. Twenty percent restocking fee for an item that is not available for another 4 weeks. These people are thieves. Do not use their service. I will report them to every consumer reporting agency until I get my entire refund back. Criminals.

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disappointed mom and son
, US
Aug 11, 2020 11:27 am EDT

Order placed over 60 days and status still shows as "processing". Have called twice and emailed three times with no response.
Very disappointing as son was very excited for this bday gift.

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QWERTY7648
, US
Apr 24, 2020 12:26 pm EDT

We order a light saber on april 9 for my brothers birthday. I am posting april 24 and I have gotten no reply calls or emails. we have emailed 3 times and called 2. we have waited and waited for almost a month and we are getting very angey. this is a fraud company never order from them.

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geoghph
, US
Mar 13, 2020 11:52 pm EDT

My wife and son ordered one of these Sabers. Paid extra for shipping and one month later nothing. Couldn't find a phone number. Emailed and got a generic reply saying they were too busy and sorry they would fill order asap. Re-emailed to cancel order and got same generic response. Called credit card company and got charges reversed. End of story.

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Kaejasz
, US
Feb 13, 2020 11:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered in January 2020. Coming up on a month and still no order. I guess Ultrasabers couldn't stand Saberforge outperforming them in the "we're-so-slow-the-customer-will-die-before-they-get-their-order" category so they had to compete with them on that level too.

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Sincere1
, US
Jan 12, 2020 2:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Purchases a saber two week before xmas 2019 still haven't heard a peep for tracking or get my saber . Next step is better business Bureau and making a complaint with each state they are licensed in to sell or conduct business. Already writing a letter to the the wa state attorney general for unethical business practices . I'm writing this on jan 12 2020

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Jp1006
, US
Dec 23, 2019 7:19 pm EST

Well now it’s 2019 and Ultra Sabers sucks. I paid for an order on December 8th to get my son a Christmas present. It’s now December 23 and Ultra Sabers has ignored every attempt to contact them. I’ll never order again and I would be wary if you are thinking about it. They are a total fraud!

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Darth michael
cotter, US
Aug 09, 2014 9:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There are a few things I want to point out. When I first ordered the Malice one of the things I paid for was a buck puck. When I received the Malice I did not have one installed. I contacted you about this immediately along with the short in the LED on the A/V switch, scratched hilt, battery pack being broken, pommel, and CNC marks. Your initial response was disbelief and denial, telling me that the "buckpuck was small and I wouldn't see it". As time would tell you were wrong. It was not installed because of the way I wanted it wired, again those were your words and not my own. Furthermore the fact that I was charged for it and it was never installed and no one said anything to me never sat well with me, it's basically stealing. While you did fix the battery pack and installed the buckpuck, the short in the A/V LED was never fixed nor addressed. The same is true for the gouge on the pommel, CNC marks, and scratches on hilt. Weeks later after you had my saber in your hand you tell me that you can replace the pommel. That should have been done when you had it in hand and I made you aware of it. You agree to "connect the AV switch so that it is on all the time". On July 6th before I sent you my saber you said "To get a BuckPuck installed and get the AV switch setup so that it is always on please mail to us a COMPLETE printed copy of this entire email chain". 20 days after I got my item back you're claiming to do something which you already claimed to do which didn't fix the LED the first time you had it in hand. Again this is something you were made aware of before I sent my saber to you and you did not fix it. Neither of these things were fixed when you had the chance. I did not understand that then and I do not understand that now. No explanation was given as to the reason why and I could not have been any more clearer when I told you about it

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Dr. Barnum
Milwaukie, US
Jan 23, 2012 7:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have purchased over 10 sabers from Ultrasabers. I have had two issues: A and B.

A: Prophecy hilt with sound. One day the saber got really hot and I smelled a burning odor. Saber quit working. I sent an email, and shipped the saber back. One week later I had a the saber back in perfect working order, no hassle, no charge. AWESOME.

B: One of my Initiate hilts on off didn't work anymore. It was probably because my four-year old son dropped it too many times. The fixed the switch and sent it back for free within the week. AWESOME

I am sold on their service, it is fantastic. Fantastic product, easily half as much as what you would pay elsewhere.

Dr. B

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DarthJedi
, US
Nov 05, 2011 5:05 pm EDT

UltraSabers has no costumer service and anything that is said or written against them will be deleted. Ultrasabers doesn't respond to emails in a timely manner and when asking for updates on your saber they blow it off. They also do not install the electronics properly and will blame it on the buyer. Be careful when purchasing anything made by them

ComplaintsBoard
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7:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased an Ultra saber from Ultrasabers on March 7th 2009. The listing stated the item was in stock and would be sent in 2-3 days. I paid for priority shipping with a 4-5 day delivery time. No saber has arrived and the company has not responded to numerous ebay messages or emails. The phone number they gave me has been disconnected. I received no item...

Read full review of UltraSabers and 1 comment

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