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Ultra Relief Complaints - Cancelled subscription

Review all Ultra Relief complaints

Ultra Relief
Posted: 2008-04-16 by Martha Cheatham  [send email]
Cancelled subscription
Complaint Rating: 0 % with 0 votes
Company information:
Ultra Relief LLC
PO Box 1097
Melrose, Florida
United States

Cancelled subscription about two months ago. I have not received any more product but on 4/7/08 my account shows another charge of $4.95 appeared on my bank statement. I can't even find the website to cancel.
Comments United States Health & Beauty
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Comments

 65 days ago by Support  [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
 48 days ago by Melanie Tunnell  [send email]
I ended up just paying the darn bill because credit card company needed exact dates and times of who I talked to for the last two months, which I just don't have TIME to figure out, even though I usually make notes of that type of thing. somebody should stop these people! I never order any "free" samples now. As soon as they want a credit card no for the postage, you're finished!!

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