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Ultra Relief Complaints - Scam!

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Ultra Relief

Posted: 2008-01-21 by Davis  [send email]
Scam!
Complaint Rating:  0 % with 0 votes
Company information:
Ultra Relief
Long Beach, California
United States
www.ultrarelief.com

This company is a fraud and they only want your money. I was trying to win a laptop computer and ordered a sample of their product. before I even had a chance to use the product they mailed me a full size bottle and charged my credit card $59.99 plus tax. When I called them they told me that the ten day trail begins when you] place the order not when you get the product. so I canceled as soon as I realize this but they told me I did not cancel in time and so I sent the product back and they charged me a 25% restocking fee.

So I have just lost over $20.00 of my hard earned cash and I will never ever do this again.
Comments United States Health & Beauty
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Comments

 296 days ago by Geraldine Peppers  [send email]
I ordered the sample, was charged $66.90. Never received the sample nor can I reach anyone by phone to cancel the order.
 188 days ago by Michael Dols  [send email]
You got off easy! I ordered the sample and was not aware of the automatic sending of the $60 order. They've got it figured out so that you don't recieve anything in time to cancel. I told the little girl on the phone that I had sent the product back the second it got here. She said, "Your contract says you have 30 days" and "We can't send it back to you, " either.

I guess if I ever see a product that has more than 30 seconds of contract agreement on it, I'll have to pass. You need a magnifying glass to read the side of the sample, but when I get my info. on them, I will make their lives hell. They have their product and they have my money. I've literally been robbed by an illegal "contract." If nothing is done about the internet fraud this will soon get out of hand. Today's "business model" with the support of lawyer slime has created a fertile ground for the devil's work. It's apparently a worthless product and the attorney general needs to shut them down immediately!
Mike
 65 days ago by Support  [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
 60 days ago by Tracy  [send email]
Anyone have a number that I can get to cancel mine? They are charging me 78 bucks after the free trial. Or any suggestions on how to cancel this scam?

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