Ultra Lean / Green Tea Drink Complaints - Do not Know how to get in touch to stop delivery off a product that I do not care to recieve any more

85 days ago by Melanie [send email]

I experienced this as well. Apparently how it works is you have 14days to decide whether or not you like it. This is 14 DAYS AFTER YOU PAY FOR YOUR $5 FREE TIRAL. NOT 14DAYS AFTER YOU RECEIVE YOUR MONTH TRIAL. I did not know that until I called and spoke with customer service.

*****
This is what happened to me...

I ordered my sample on 5/27/08. They're express shipping didn't get it to my house until 6/3/08. Then on 6/9/08, they charged me $74.24 for another month's supply. I called them one or two days ago when I noticed that charge, and spoke to a man. I told the guy that I was unhappy with the product and that I didn't want another set of this Ultra Lean Green Tea. He told me I had 14days to return it and since my 14day period was up I couldn't be refunded of that $74.24 charge. He said the only thing I could do was have my account cancelled so that there'd be no more future charges. So I did that, and I received a confirmation number that my account would no longer be charged in the future. I was pissed and didn't think much about the situation until today thinking that I screwed myself over by not reading the Terms and Conditions before hand.

However I thought about it and noticed something fishy about what the guy said. So... Today, I called again and spoke to a woman named Sheena. I explained to her that I spoke to someone prior to that moment and that he told me I had 14Days to try the Ultra Lean Green Tea stuff. I explained how I ordered my tea on 5/27 and did not receive it until 6/3. I also told her that I was confused as to why I was charged if on 6/9/08 for $74.24 for another month's trial of Ultra Lean Green Tea if my 14 Trial Period was not yet over. I explained that to her because when I spoke to the guy the first time I called, I thought he meant I had 14Days upon receiving the trial before being charged again. That made sense to me, and I thought I had just screwed myself over by not keeping track of the 14days I had. HOWEVER, going off of that, I realized that it hadn't been 14 Days since I got the Trial Package so I should not have been charged.

After my explanation, She took a moment to check the records and stuff. She then told me and the 14Day Period actually started when I ORDERED the Ultra Lean Green Tea NOT WHEN YOU RECEIVE THE TRIAL SET. After she told me that, I told her that it's unfair because with my 14Day period actually starting on 5/27, I only had 7days to try the trial package before I was billed again (on 6/9/08) since the Tea itself took 7days to arrive to my house.

After I clarifying that, she told me that I should send back my trail and then in 7-10 Business Days I'd be refunded my money. She gave me the confirmation number for that refund, and the address to ship the product back to.

So I'm going to ship that stuff out immediately. Hopefully I do get my money back.
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TO THE POST ABOVE:
Yes I thought it was my fault because I didn't read when I first paid for the trial package. BUT the Terms and Conditions for this Agreement don't tell you in that when your 14day period starts! Even if you read it before receiving your package, you are left to assume when your 14day period starts. THE PERIOD ACTUALLY STARTS WHEN YOU PAY ONLINE FOR THE TRIAL. Most people, me included, would think that your 14Day Trial Period starts when YOU GET THE TRIAL PACKAGE. How would you know if it works in 14Days if you spent 7days waiting for it to arrive to your home address.

That's what happened to me… so much for express shipping. I would be more frustrated at myself that the company, if the Terms of Agreement stated when your trial period starts. In my situation, and probably many others out there, this would put me at fault for either not reading before hand or not opting to do something about my unhappiness with the product within the trial period. But once again, they don’t state when the Trial Period Starts, so the customers are left to assume that.

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Ultra Lean / Green Tea Drink Complaints - Do not Know how to get in touch to stop delivery off a product that I do not care to recieve any more

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