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Ultra Lean Green Complaints - cannot cancel

Review all Ultra Lean Green complaints

Ultra Lean Green

Posted: 2008-08-05 by Anita  [send email]
cannot cancel
Complaint Rating:  100 % with 3 votes
Company information:
Ultra Green Lean Tea
4628 37a Ave.
Edmonton, Alberta
Canada
Phone: 780 473 9266

On the 12 July I ordered a sample of Ultra Green Tea ans paid shipping charges of $6.95 (As seen on Oprah show). I noticed on my Visa that the charge was there but also a charge for $37.50 on the same day foe the same tea. I hadn't even got the sample yet. So I called 1 866 544 6590 (that is the number next to the charge) and told them to cancel that charge and not to charge me again because I didn't even know if the product worked. Now I see again. a charge for $69.87 from them on 03 August. I phoned but the office was closed. I will have to call in the morning. I will do a charge back if they do not give me a refund.
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Comments

 70 days ago by Tami  [send email]
I was foolish enough to believe that this company would actually send me a free sample for $4.95.
When I placed the order I was not aware that there was an "autoship" policy for this product. They also sent me another product which I did not order, and charged my credit card for it ($34.95). As I was leaving their website I was stopped by a pop-up window for a "chat" with one of their "customer service" reps. I had to decline her "generous offer" 5 times before she would stop writing that she was ready to sign me up for $14.95 a month "conveniently charged to my credit card". I saved a copy of the chat for anyone who wants to see it. There are two telephone numbers that have to be called to STOP the autoship, and membership to their weightloss "club". None of this is disclosed until below the order button. Please don't be taken in by this.

The Contact phone numbers are:
1-866-540-9633 to stop the autoship.
1-866-407-1022 to stop the monthly charge to the "weight loss club".
 42 days ago by Brittany  [send email]
Hello this is Brittany with Ultra Lean Green. I work in customer service and complaints I just wanted to post our number so that anyone who is having any problems can contact customer service. Our hours are Monday – Friday 8am to 5:30pm MST and our number is 1-866-540-9633. Please give us a call so that we can assist you in any way we can.
Thank you
Brittany

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