Complaint Rating:

Company information:
Ultra Green Lean
United States

I was totally scammed by the "free trial" that I ordered. I don't know what to do, or how to go about returning the product and getting the money back that they keep taking every month.
I signed up for a free trial, and yes, I read all the fine print. I saw the 14 day period to return the product, HOWEVER, what they don't tell you is that it will take at least that long for the product to be shipped to you, that you will be billed the day that it arrives, that there isn't ever anyone to answer the phones unless you get really lucky, that it's really really hard to return the product.
The day I ordered, I was online, and was from my computer talking to the rep. I told the person right then and there, I only wanted the free trial and didnt care to pay the shipping. I told her that I wasn't interested in signing up for anything else, or being part of any kind of auto product shipping, since I didn't know how the product would work for me. She told me that it was ok, because I had a 14 day period to cancel. She didnt tell me that that period started right then. It took 13 days for me to get the product, but getting home late, the company was already closed when I called, so I left a message for them to return my call. In the mean time, I went ahead and tried the product. It turns out that I for some reason, cant drink this stuff. It turns my stomach, and makes me physically ill. After about a week, I gave up trying, and waiting for a return call, and again called them. I was on hold for almost 49 minutes when I got mad enough to hang up. Again I called after business hours to leave a message, and again got no return phone call.
Now it's been almost 4 months. I call during regular business hours and wait and wait. I leave messages, that get no response, and I continue to get a product that makes me sick while every month, I get billed for it. This is becoming reduculous in a really big way. What do I do now?
If anyone has any advice for me, I'd so appreciate it. Please contact me at s.kerns@hotmail.com Thankyou, Shannon

Oh, I did get 2 different phone numbers for the company, and an address. It's not doing me any good, but maybe it will be helpful to someone else.
1-866-540-9633 or 1-866-544-6590
Ultra Lean Green
16192 Coastal Hwy.
Lewes, DE. 19958