Complaint Rating:

I ordered Dexter's Laboratory DVD on 12/26/2007 from the Ultimate DVD shop. My credit card was charged. After several weeks of and no product I emailed the company to get a status on my order. They responded stating that my order was on backorder and that they would ship it as soon as it became available. About a month, 2/14/2008, I received an email stating that my product would be available in the next 5 to 7 business days and that my credit card had not been charged, which it had already been charged and I have the bank statement to prove it. So again I waited. After no product coming by 12 business days I contacted the company again, by email, this time with no response. Come 3/1/2008 I again contacted the company no response and tried their telephone number, which did not work. As of today 3/19/2008 no product and no response from the company. So today 3/19/2008 I have contacted my credit card company and have started the process of disputing this charge and getting a refund via the bank.