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Ulta Beauty Customer Service Phone, Email, Contacts

Ulta Beauty
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1.4 434 Reviews

Ulta Beauty Complaints Summary

49 Resolved
384 Unresolved
Our verdict: With Ulta Beauty's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ulta Beauty reviews & complaints 434

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Newest Ulta Beauty reviews & complaints

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2:34 am EDT
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Ulta Beauty poor customer service & rude staff

Here's the perfect example of a company who could care less about their customers. I was told by one of the managers at this location that I should store my rain check for Matrix/Biolage hair care products in a safe place because they fade, but never expire...I went into the store to use my rain check and the manager on duty implied that I was lying about the product I was trying to buy using the rain check. She indicates to me that in her 7 years with Ulta she never saw the liters of Matrix/Biolage shampoos & conditioners sell for $9.99. Mind you, the rain chech was slightly faded (printed on receipt paper) but legible. It clearly stated the products and the sale price. She then called the CS number for ULTA and a REALLY rude CS representative flat out told me they would not honor it because it was expired...She also asked me if I expected them to honor an old rain check? I proceeded to ask her for a Corporate Address and she simply hung up on me. I don't expect anything in the world, EVER, except respect and a company to stand behind and honor what their in-store employees, "managers" tell their customers...Since this incident I have sent a letter to ULTA's Corporate Office in Romeoville, Illinois using signature confirmation & priority mail and have never heard from anyone...I have been shopping at ULTA for over 6 years now and will have to find a different place for my beauty products. It is obvious that all of their customers are treated as "one more" customer and they don't care if we leave... I hope that one day they pay the price for this awful customer service and lack of loyalty to their long-term customers...This is why there is so much wrong with the officers sitting in corporate office in America...

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9:57 pm EST

Ulta Beauty face burns

I went to Ulta Salon in Macon, Georgia on mother's day for eyebrow waxing since I had a very important week ahead with my son's graduation and celebrations. I came out of the place with second degree burns. I called the store and let the manager know. I even sent them pictures of my scarred face. Ms. Joseph from Gallagher Bassett called to take more information on the claim. She called me back today and said there was no negligence and offered to return the $20.00 they charged. That is the last time I will go to them. I feel consumers need to be protected against stuff like this.

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10:08 pm EDT
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Ulta Beauty no complaints

I really wish that each and every one of you could come to the ulta in the midwestern united states, not 1 of them treats their customers the way that those other stores do! In the district where I am a manager, the customer is always 100% right! There are the extreme cases where there is a customer that comes in wanting heaven and earth and there is just nothing that you can do to please them, and unfortinuatly these are ausually the guests that will post horrible things about the company online. I will agree that customer service has gone down the toilet in the last 15-20 years, when I first started working I would never have dreamed of talking to people the way that some people do at stores. But lets be realistic here... Some of that is personal attitude and that has to fall back on how they were raised. I was brought up with the saying, "treat people the way that you want to be treated". That is definatly not how kids are raised today.
I feel very bad for the people that have had such a horrible experience with ulta, and if you want a great customer experience; a great cut and color and a fun environment to shop at, then each and every one of you need to come to the fargo, nd store and see what real customer service looks like!

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Heywood Jablowme
Atlanta, US
Oct 08, 2011 3:05 am EDT

What do you want, a medal?

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3:49 pm EDT

Ulta Beauty do not order from them

I placed a $68+ order from Ulta, but I got an error message saying the order could not be committed. I went back out and re-entered everything and still got the same message. I went over each number of my card and re-did the whole thing again. At first I thought it wasn't accepting the submit button click. After reviewing my checking account in another window while trying to order, I saw seven pending transactions going in for the $68.00 amount. When I called customer service, I was told it would take three days to get my money back, and when I asked them if the order had been placed, she said no. I order almost everything online, and so far, my experience has been that if an order doesn't go through, your card isn't charged. I was also of the understanding that cards couldn't be charged until orders were ready to ship. According to Stason.org, under the FAQ question 409. "Can mail-order merchants charge my credit card before they ship?", the answer is "According to Janet Hug of Visa USA, "a merchant is not permitted to bill ahead of time" except in case of a deposit or down payment that the customer agrees to." The Ulta.com customer service rep told me that every time the submit button is pressed, the charge goes through whether the order is placed or not. Since this was my first order with them, I am very nervous. At first I thought it was a Fraud site, but I notice there are actual concrete stores that exist, so I'm hoping for the best. Someone tell me if I should be calling my bank now and having Ulta.com investigated for fraud?

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Annie123456
, US
Sep 10, 2018 10:30 am EDT

I requested to see if one of the clerks could call one of their other stores to check on a product — I was told by the snotty clerk they are "not allowed" to call other stores. If there is a management team that is telling their employees this then this company is the worst! What customer service technique is this?

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Poptart0214
, US
Sep 02, 2018 1:37 am EDT

The girl with the ugly piercing on her face was real ignorant to me. She is not a hair stylist but I guess their front desk rep. I was just asking about a haircut and her attitude was [censored]y.

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Susan Tusch
, US
Aug 14, 2018 12:40 pm EDT

The staff at Ulta called the police on me and I was pulled over on my way home! The Police were VERY angry at the staff of Ulta! They wasted the police officers time and put me through a lot of unwarranted distress!

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Susan Tusch
, US
Aug 02, 2018 9:39 am EDT

That should've read "falsely accused of stealing".

IT WAS TERRIFYING!

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6:27 pm EDT

Ulta Beauty awful

Here are the reasons why Ulta is a ridiculous, obnoxious store:

1.) Terrible management. On one occasion I purchased a $35 Tarte eyeshadow trio, and requested at the desk to receive my "free gift" as advertised on the large sign above the Tarte display. First they didn't want to believe me, didn't want to come from behind the counter to actually look at the sign I was pointing to, and when they did, were quick to tell me rudely "you didn't notice the part that says While Supplies Last, did you? People come in here right away and these free gifts go fast." They then tried to give me some crappy free sample from a cardboard box behind the counter and I declined.

2) while I apparently am not very important to you, Miss 20-year old manager (who needs a makeover herself), it was made obvious that the silly girl with a carry-on dog (a la Paris Hilton) was worth impressing. She bought hairspray. I purchased $125 in Benefit cosmetics.

3) The coupons they repeatedly offer both by mailer and email are crap. you can't use them on ANYTHING worth having. There are trillions of exclusions, including giving the store the right to limit the coupon themselves. Interesting.

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1:39 pm EDT

Ulta Beauty hair damaged

Went to Ulta salon on town east in mesquite, texas. They ruined my hair and after filing on their insurance per store manager (to receive product, tools and services recommended by the salon manager} I received a call requesting that i not come back into the store...wow. after years of being a customer-they ruin my hair (salon mamager, Norma said she had never seen anything like it in 30 years) and then fire me as a customer because i follow the guidelines they have in place to protect their clientele. Interesting concept of doing business and treating people. I would like to add that they had commended me many times on how well i was dealing with the situation so we can discard me being irrate a to their reasoning? thanks to store manager Heath I am no longer welcome there.

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patfl
, US
Oct 05, 2011 3:14 pm EDT

For several years I have experienced an ongoing problem with the Ulta stores in the Central Florida area, and I assume the problem is companywide. I estimate that 80% of the time I shop at Ulta, the product price posted on the shelf, is not the price that comes up on the register. The register price is more. I have learned to make a note of the price on the shelf so that I can catch the mistake at the register. I have brought this to the attention of multiple employees as well as high level executives at Ulta. They do nothing. They are knowingly engaging in deceptive pricing. You may wonder why I continue to go there. I won't anymore as it it exhausting to go through the hassle every visit. But with the $5 coupons I can save money. I've finally realized that it is not worth it.

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5:29 pm EDT
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Ulta Beauty falsely accused me of shoplifting

Do not shop ulta lake orion mi_
Acting manager "megan" called the police accusing me for shoplifting - because"another customer saw me put something in my purse"
The video tape showed me put "something" in my purse - duh - my phone, keys & shopping list in the outside pocket.
Tsa tactics is retail!
They get to do whatever they want - because they have a shoplifting problem -
I had to come back to return my purchase 5 hours later because no one called me back about this - all 3 managers kept making excuses "its policy"- this not an apology! Have not heard back from corp. Yet either -
Ps - they did not check my id on a credit card purchase - they do not care about customers - just their stuff.
Do not shop there-

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Fergus82
, US
Sep 22, 2015 1:00 pm EDT
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As a former loss prevention officer I can assure you, they were in the wrong. An officer is never allowed to act on a customers "observations". As an officer, you should not even allow yourself to even consider that person as a shoplifter unless you, yourself witnessed it. Many stores have steps E.g. 1) see the person enter the store and all items that person entered with. 2) see the person select the merchandise. 3) see the person conceal the merchandise. 4) maintain constant, non-interupted, surveillance on the subject until he or she passes all points of purchase and exits the store with the merchandise. When they stop you, they should be able to tell you exactly what item, or items, or have on you, and exactly where they are. If they detained you against your will and recovered no merchandise, you may have a lawsuit.

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8:59 pm EDT
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Ulta Beauty it's all a scam

Once again - and for the last time - another scam by ULTA.com. I received an email this morning of a special promotion for a free 5 piece H20 gift with a $25.00 purchase good from 10am-2pm cst (I happen to be in cst). I followed the link through the email and spent a couple of hours selecting other items to purchase - went to check out at 1:31pm cst and now the "free" gift is $42.00. Just to make myself really frustrated I decided to check my "ultamate" rewards points (I have purchased hundreds of dollars and have yet to be able to redeem my "points" because it always shows zero at the site and noooooooooobody has the brains to figure out the problem there) and sure enough points accumulated is "0". That was enough to decide to make my LAST call to ULTA.com. After being on hold for almost 30 minutes (which is ROUTINE for this site) I was told the "promotion was over". I explained it had not been when I first made the call and had been on hold all this time. Then I was told "until supply lasts" to which I said there must be a supply because ULTA.com is willing to take my $42.00 to get it. I won't go in to details - but suffice to say this time I insisted on a supervisor - "hold again" to get another person stating the same thing. Basically - I shouldn't have shopped because even though it was in my cart under my login account I hadn't paid for it in time before their "free supply" ran out (versus their you can still buy it for $42 supply). She will tell someone else though, and maybe I will get a gift card - whopee! - will it be for $42.00 so I can but the 5 piece gift? - she's just not sure. I detailed my "points" nightmare and said I am looking at one of your "gift cards" now from the last time you tried to keep me quiet.

Well, I am done ULTA.com - I complained about yet another scam - which wasted half my day - and I have had it! To anybody who would like it - my "free gift card" from their last scam (I believe it is worth $15) is yours!
#[protected] - enjoy! I hung up - typed in ULTA.com scams and complaints and found this site immediately - so it's obvious I am NOT the only one.

btw - I have NEVER had a problem with SEPHORA - who will receive all of my future business.

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listen to this
san diego, US
Aug 02, 2012 12:36 pm EDT
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the Ulta scam is deeper than you know.

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10:00 am EDT

Ulta Beauty scam

I spent $100 of my hard-earned money at Ulta today. The cashier asked if I wanted a "frequent customer" card which would entitle me to free samples and discounts in the future. I accepted, signed, paid and he said as I left, "You will get your two free magazines in the mail." I thought, "How nice, they send me product info." Upon looking through my bag on my arrival home I discovered a brochure letting me know that I was signed up for In-Style Magazine and they would deduct $35 a month from my account from now on unless I were to cancel. So, after calling the store and having a frustrating conversation with the clerk and then calling the company and holding, holding and having to give all my info to the operator---they say it's cancelled. I will be checking my account statements. But this added hassle which was my reward from Ulta for choosing them on this day instead of Sephora is the reason I will NEVER shop there again. And I will forbid anyone I know from shopping there as well. How is it okay to do something like that to a customer?

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krw2121
Houma, US
May 24, 2012 1:23 pm EDT
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Thirty five dollars a month...really? a little exaggeration here maybe? I shop at ulta a ton and have a rewards card with them, the magazine subscription is completely different and they ask you at a different time If you want it.

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1:02 am EDT
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Ulta Beauty hidden fees

I scheduled an appointment for their Mon-Wed color, cut, style for $50. Only be told after the consultation that it would be $20 more for the extra ounces of color they may have to use. I asked for where in writing this was located in the ad or the store, she could not find any. She, being Samantha, only said that it was store policy to charge $10 an oz for any extra color. NO where did it state what the "normal" amount of color was. I made my appointment in person and showed the length of my hair and was not told this. I spoke with the manager that day and she couldn't provide proof only apologies for the store policy. I was not offered an alternate service or any solution. I did file complaint with the BBB, as this is false advertisement.

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kelley29
, US
Aug 31, 2015 8:18 pm EDT

Don't be so cheap. If you have extra long hair you should expect to pay more than $50 for a cut, color and style. Maybe sam's choice salon is more your style.

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newone22
San Antonio, US
Mar 09, 2012 5:57 am EST

This isn't false advertisement. If you look at ALL of the ads for the salon specials the fine print at the bottom says "see salon associate for details." The extra product charge = the details.

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1:35 pm EDT

Ulta Beauty poor system and service

My first experience with ulta.com was on black friday. I filled my online cart up with products then tried to check out. The online coupon didn't work, but after two long phone calls, a representative told me he would credit my account for the coupon. (He did not.)

After I placed the order, one of the products I ordered was out-of-stock. This was a featured item — there were three very similar choices for similar prices. Instead of being told clearly that the product would not be sent, or even better, offering me a substitute, I was "notified" in small, faint gray print on the shipping notice, and the cancelled item wasn't specified. It wasn't I received the order that I realized it was my daughter's big present.

Before I learned of the missing item, I placed a second order with ulta.com. Again, I had major problems checking out which required a couple of long phone calls. This time, customer non-service did not even try to help with the coupon.

Finally, I figured out the problem on my own. Some of the products didn't qualify for a discount due to their method of shipping — ground only. Although I had more than enough qualifying products to use the coupon, and I chose ground shipping for all the products, the computer would have none of it. By placing two separate orders — both of which were large enough to qualify for free shipping — I was able to use the coupon on one.in addition, by placing two orders, I received free samples in both orders. Stupid on ulta.com's part — they only paid more. A big pain in the butt from my perspective.

I wrote customer non-service to give them a chance to redeem themselves, but they never replied.

Ulta has no backorder process. Why? I shop with dozens of online stores and have never had any difficulties. I am very unlikely to purchase from ulta.com in the future and would never recommend it to a friend. An enemy, maybe.

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10:07 pm EDT
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Ulta Beauty hair cut

I have been going to the Ulta in Robinson Twp, PA for the last decade or so whenever my hair grew too long and I wanted to give the excess to locks of love. They'd listen to how long I wanted my hair to be after the cut (you can go as low as 6 inches for a locks of love pony tail, but 10 inches is what they need for best results in a wig, apparently), what general style I wanted the cut to be around my face, and that would be it.
This time my hair was so long I could tuck it into my belt. I scheduled a time to get my hair cut. I then got a call the day of my cut, telling me there was a mistake in scheduling, and could I come in an hour early. I tried, but it didn't matter, because I had to wait for a walk in to finish their cut/color/whatever.
When it came to me getting my cut, I had a bunch of photos of the hair style I wanted, based on a popular TV detective. I had a dozen photos, different angles, etc. I was clear that I wanted the hair past my shoulders, I need it to not fall into my face when I bent my head down, because I have to look up at audiences, down at computer screens, up at the audience, and I need my hair to stay still.
The stylist did not listen in the slightest. She took a glance at a picture, then started cutting my hair. When I felt it was too short (had to have my glasses off, so I couldn't see it at all), I asked her why she was cutting it so short, but the front was so long. She said that "that was the way she did it". Oo-kayy. What was she planning to do then? Well, she wanted the back to be shorter so it would blend better with the sides. "So you are going to have the sides longer than the back then?" I asked, shocked, because that was EXACTLY OPPOSITE of what I wanted, what I showed her, what we'd discussed. She said, "Yes." I said that wasn't what I wanted.
She proceeded to cut the hair shorter and shorter (but she had years of experience and years of training and knew what she was doing...), until it is shorter than I have had it in almost 40 years. I hate my hair that short, hate it. And she knew I did not want short hair when we started.
She absolutely, and positively did NOT listen. She looked at me, looked at the clock, and gave my the EXACT hairstyle that she had on HER HEAD.
She did it her way. That's the way "she does it." And that's what I got. When I disagreed, she told me it was too late, that she'd already cut it the way she'd planned to (as if I'd never mentioned what I want, or brought in pictures, or anything). Then she "valiantly" tried to "fix it."
Nightmare. I was planning on doing some public presentations soon, but I might hold off now. I also have to work with hair that is too short to pull back properly, falls into my face if I just turn my head, and even itches on the back of my neck (something I hate and have avoided for decades).
She told me that I HAD to have 10 inches taken off of my hair for locks of love-- which is not true. But she told me it's a "new policy." I seriously, seriously should have known that when someone springs a "new policy" on you right when you're getting your hair done, that you just walk away. That unexpected, unexplained "policy" change is never going to go well for the customer.
So here is my warning-- do not go to Ulta to get your hair done. They do NOT LISTEN. They cut your hair the way they want to do it, and never mind what you want. Then, when they have butchered your hair, it's somehow your fault. AND, then they charge you full price for it, when locks of love cuts are supposed to be free.
The quality of service has completely gone down hill in the last few years for that place. They used to be good. I don't know what happened, but stay away from that place if you care about your hair.

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dragonmoonsthoughts
, US
Sep 09, 2011 3:33 am EDT

it is true that locks of love will accept hair for donation under 10 inches, however to get your hair cut for free at a participating salon(any not just ulta) it must be at least 10 inches of usable hair. It is sad that she did not pay attention to you or listen, that should not ever happen to anyone, but since you are giving facts out for an organization such as locks of love; I felt i should clarify. I have been an active participant in the locks of love free hair services to people who donate their hair for over 10 years now. We are not compensated in any way for our time or service. (understanding in this case it was a bad experience) .
And on a side note to condemn an entire company of stylists who work for a company for the bad experience of one is ridiculous.
also I feel that judgment to be shallow and short sighted. Its like condemning all white cars in the nation because the person who ran over your dog was driving a white sedan.
THE CUT BTW SHOULD HAVE BEEN FREE.. Most locations will limit this service to MON thru THUR.

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2:04 pm EDT
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Ulta Beauty fried hair

I said yes since she was the one who burnt it and she seemed discusted and put out and said she would only do it one time and then she got the store manager. She wasn't really any nicer and said since she had not seen my hair after she could not tell if I had done something to my hair to cause it and I had to try and convince her of the episode. I told her all she had to do was ask the girl that put the conditioner on and trimmed it because she had seen my hair the day after. She also said they could only do it at no cost just one time and set me up an appointment for the next day. After I went home I thought about it and decided I did not trust them to fix it or do the right thing. She never apologized nor did the other manager for burning my hair or for me having to walk around with fried hair. She never took responsibility for what she had done and made me feel like I was justing wanting a free hair cut. I wished I would have just demanded my money back after but I thought they would do the right thing. I have always taken responsibility for any procedures I do on my patients and stand by my work but the people at ulta do not! I will never go there again for hair or any products and I will tell advise everyone else to stay away. It's just only about the money for ulta and no client responsibily. It's just that too bad soo sad attitude!

Mad girl from Denton Texas

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7:29 pm EDT

Ulta Beauty do not shop in this store

I am very unhappy with the overall services and lack of availability of merchandise provided by these stores. I have visited the deptford nj location at 3 times in last 2 months and each time I went to the store it was always in lacking merchandise. This has always been the case whenever I went there and their prices suck! I wanted to purchase a curling above from a revlon or conair product (Which they carry as well) and was unable to do so because of the lack availability of mid - priced curling irons. I can get a revelon or conair product anywhere. Now these mid price products the carry obviously sell the most so I do not why the store would not have them stocked accordingly. The store never has a their large display of opi nail polish full. I recently purchased a hair brush for $11.00 and was very disappointed in the quality for the money I paid. I now can not return it and get at least a store credit because of their awlful return policy. I can not believe with all the revenue these stores generate, I could not get a store without out my receipt. I had the tag still on the merchandise which could have been scanned to get the current price & know I purchased it from ulta. Now I have a crappy product from this store I do not want and they get to keep my money. Any store out there give store credits and honors their products. I will never shop there again.

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LP3274
Byron, US
Jun 27, 2011 7:38 am EDT

You can get store credit or exchange your brush in any Ulta as long as Ulta has that tag number in their system. Ulta's return policy is - full refund with a receipt in 60 days OR after 60 days or with no receipt you can exchange it or get a merchandise voucher. The refund policy is printed on the back of the receipt paper and should be visible somewhere on their front counter. The only this you risk without a receipt is not getting credit for the exact price you paid, like if the item is now cheaper or on sale, etc...

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1:43 pm EDT

Ulta Beauty unhappy

Do not go to Ulta for hair color or highlights. You will be charged through the nose and not even like you hair. The management will do nothing to help correct the issue and if you want your hair fixed correctly your only option is to pay even more money and go to another salon where it will be fixed by a more knowledgeable and skilled staff.

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11:59 am EDT

Ulta Beauty highly disappointed

I have already writeen to Ulta on their website about what happened. No response till now!..This is what happened. I saw this $20 haircut& style coupon in the Ulta Flyer in the Sunday newspaper abt 2 weeks back. I called Ulta to get an appointment on a Tuesday. The lady from Ulta tells me to come "tomorrow" at 11:30am. So, obviously tomorrow means Wednesday. When I reach there on Wed at 11:20, the salon employee is with another customer. She takes her own sweet time and finishes with that customer. The other customer is gone and she passes another 20-25 mins telling me that she'll just clean up the area before starting my haircut. When she tells me that, I don't see her cleaning the area for next 7-8 mins and she is busy chatting on the phone. Finally when I am asked to sit on the seat for the haircut, its almost 12pm we both discover that my appointment was on Thursday and I was given the wrong appointment time. So, again i get up and the salon manager is called and the girl and him talk and he asks me what day suits me and he gives me appoitment for next week, Wednesday. I specifically ask this guy if teh $20 haircut would still be good next week and he said YES! Now, this is what happens next week, the day before the appointment. A lady from the salon calls me to confirm the appointment and very conveniently tells me that the $20 haircut is no longer valid! I cud not believe what I was hearing. When I told her that the salon manager himself told me that it wud be still good, she says that she is the real manager and she cannot honor it. Anyway, I was at workplace that time and could not argue more with her. I ask her to cancel the appointment obviously. As soon as I cancel, the sorry word comes out of her mouth now that her mission was accomplished. I just disconnected the phone. I used to think Ulta was a high end company but doesn't look like. Any self respecting, customer friendly company would keep their word. I am writing this review not to get any compensation from them but to make them realize its high time they have basic customer service ettiquetes. Never expected this from Ulta. Few of my friends were looking forward to my haircut from Ulta who after hearing my experience wud never go. I guess Ulta is doing too good, they don't need new clients! Good luck Ulta!

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4:49 pm EST
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Ulta Beauty hair color and cut

The first time I went to the SALON for a cut and color. $140.00 Came home and looked in the mirror to notice that the color that was suppose to cover my gray was not covered in all spots. And the hair cut was unmanageable. Went back a second time asking her to take care of the problems [three weeks later]. Michelle- the hairdresser?- that took care of me both times...again cut and colored and charged me $110.00 The cut is awful. My friends are asking if she was drinking while cutting and coloring. I am now going to a Cut and Curl to have this mess taken care of. I have been so uncomfortable with this hair for the past month. i do not want to go back to her to fix this mess .. I have paid a total of $250.00 plus tip for a very uncomfortable experience.
Nancy Dandurand
[protected]
[protected]@rochester.rr.com

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Lynn10.31.23
Hudson, US
Oct 31, 2023 2:05 pm EDT
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I have the same problem going on right now!

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Ulta Beauty return policy for defective products

SHORT STORY:

Got a lip pencils and eye pencils made by ULTA in their store in San Marcos, CA
Got rush around my eyes and had to use medication for treatment.
I wanted to exchange that defective stuff for something else because I lost receipt.
Went to the store and find out that they need permission from headquarter for it?!
Then correspondence started: the further it went the stranger it became.
This is the ‘middle’ of our correspondence.
Still waiting for the happy end.
Not sure it can happen with this company.

--------------------- OUR CORRESPONDENCE ------------------------

My letter to ULTA:
February 13, 2011

I couldn't believe that if I used cash in your store (isn't it what every store wants when customer buying small amount of things) it means that I stuck with the product from your company which gives me rash around my eyes!
NOBODY told me in your store during my purchase that if your product gives allergies to the customer I STILL HAVE TO HAVE RECEIPT to EXCHANGE it for something else that won't be hazardous for my health!

I never have heard about anything close to this before. It will never come to my mind that this nonsense exists in any California store.
I should have sent you a picture of my red eyes after using your product so you will see how much damage was done.

NO ANY CAUTION on the product or in the store about it. I am sure I am not the only one.
NOT ONE WORD at the customer service counter stating that defective products are returnable ONLY WITH THE ORIGINAL RECEIPT AND ONLY IF I DID NOT PAY CASH OR WITH SOME PROMOTIONS SENT TO THE CUSTOMER.
Be honest, let you customers know that they will be loosing their rights if they use cash in you store. I didn't see this rule of yours at any visible place in the store.

I hope you can solve this small problem at your level or you have no authority, in my estimation, & I have to find satisfaction from your superiors. I didn't even ask for compensation for the allergic reaction I suffered from your defective product.
I am just amazed at the lack of concern and customer service on your part!
I still hope we can finish our communication with some sound help from you.
I can't see any reason to make customers unhappy if a problem can be solved easily. Can you?

Irina A

--------
February 14, 2011

Letter to me from ULTA:

Dear Irina,

Thank you for contacting us regarding your experience. We at ULTA are committed to our guests. We would like to make every store experience you have with us one that would make you want to return.

I apologize that this was not the case. Please know that your concerns and comments are important to us. Our return policy, which was put into effect in April of 2003, requires receipts on all returns and exchanges. It was set in place for a number of reasons. We need to verify that the product was purchased at ULTA and we need to verify the original purchase price. If the item was purchased using an ULTA card I can try and locate a copy of the receipt using the ULTA card number.

Again, I am sorry for your experience. Your constructive comments have been helpful to me in defining service issues and aiding our efforts to prevent recurrences. It is our hope that you will reconsider and allow us the opportunity to better serve you in the future.

Sincerely,

ULTA Guest Services
-------------
My Letter to ULTA on February 14 2011

Each of the products has ULTA on it. Doesn't it mean it's your product? Do you want me to send it to you so you can verify it yourself?
And tell me more about the allergy reaction people experience after using your (made by ULTA) pencils? I feel you have a lot of complains from people about your skin-damaging products. Considering our conversation I don't believe I am the only one. Is that's why you don't want to help me with YOUR product?
Now it looks like the problem is deeper then I thought. Are you hiding something behind of your "policy"? Are you trying to get rid of the people who had problems using your product?

In my previous email I asked you to transfer my case to your supervisor. Why don't you do it?
And why you hide your name under Guest Services?
Irina A

I really hope we can finish our communication soon in satisfactory manner before I have to make future complaints about your policy and products to Consumer Protection authorities and any place I can find who can be interested about your practices and health-damaging products.

And, by the way, it’s interesting idea in your letter. You just plain told me you don’t want me to return to your store! Wow!
Or maybe I just go to picket your store for a few days? It's nice to be outside in a nice San Diego weather.

-------------

I will share my future correspondence with you, guys.

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Rnntx
Fort Worth, US
Mar 18, 2012 2:35 am EDT

It was an allergic reaction, not due to a *defect in the product. The receipt also shows how long ago the item was purchased, not just if it was their product, which they could easily surmise. Many people will buy an item, not like it once using it due to the color or application outcome and want to return an item. Not to say that this is the case here, but there are reasons for policies. The company has the receipt rule and such is life. Live and learn. Move on. And no, I am not an Ulta employee, but rather an adult woman with bigger fish to fry than recouping the cost of an eye product at great personal stress. Geez Louise...

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LP3274
Byron, US
Jun 27, 2011 7:55 am EDT

If you have an Ulta Beauty Club card, they can locate a copy of your receipt and issue you a return or exchange. To my understanding (please don't quote me), you should be able to make an even exchange with or without the receipt. You just can't get your cash back without it.

The reaction was most likely an ingredient in the product that you're allergic to, not just Ulta's products in general. It is not a natural or hypoallergenic line and does not claim to be. Your reaction was not the result of shoddy manufacturing. With your cheaper brands/products, there is a much greater risk of reaction. High end brands tend to be more refined with cleaner, more expensive ingredients. You might do well with tarte or Pur Minerals.

They require receipts to discourage shoplifters from returning stolen items to get store credit for more items. I am, in no way, saying you might be a shoplifter or making excuses. I am just trying to give you some insight into the mind of guest services/Ulta policy makers/corporate drones.

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Ulta Beauty debit card theft from ulta employee

An ulta employee (newport news, va store) made a carbon copy imprint of my credit card and one day later I had fraudulent charges on my debit card, wiping out my checking account. the thief purchased a smart phone from n 1 wireless inc (internet company) for over $400 and tried to have it next day delivered to a debra barlekamp in fostoria ohio. she also charged $97 at tilly's (online skater apparel store) and attempted to charge another $74 there plus $400 at toys r us (online). beware — I would hate for anyone else to have to go through this.

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Ulta Beauty mistreated by higher management

As a former employee for ulta, I would love to complain about the mistreatment of all the lower employees of this location by the store manager. I have never been so rudely treated by any manager in my life! I had only been working there for 2 months, I did have some serious illnesses and could have wound up in the hospital. I had brought my doctor's note to my store manager the day I could return to work, she accused me of faking it. As I work throughout the day, more than two of my coworkers had come up to me telling me that the store manager had started talking (Pardon my language) crap about me to other employees which we're higher than me. Which is total nonsense for a quite a bit older woman to be talking about me in that manor. I never really heard anything she had said exactly but all I know is that she told everyone I had been faking all of my illnesses. Probably about a week later, I was working and I had been doing what I usually do, running the register and all that. She pulls me off and asks me to "face" the store and then she has the nerve to ask me if I knew how to do so?! (I've worked retail for about 4 years now and i'm pretty sure I know how to do it, let alone the fact that I started working there doing the truck loads every friday morning at 4am) as soon as I get off the clock, I had to do some shopping before I left, of course she rings me up, sees everything I had bought and as we walk to the door she checks my clear bag, then she asks me to pull out everything, including my victoria's secret lipgloss (Assuming I had stolen it from the store.. It has clearly been used more than a few times sorry!) — I forgot to add that I had given her a months notice that I was moving to a different state the following week of this day she mistreated me so bad. My coworkers are telling me bye at the door and she has the nerve to ask me if I was working the next week. (Sorry ma'am i'm moving to a different state..) and I had to tell her right there and she had the look in her eye like she wanted to hurt me or something. But, yeah, I have never been so mistreated in my life by my own manager. I would love love love to take this to corporate but I have no idea how to get it there. Oh and by the way, more than a few people have quit because of this lady, she was a brand new store manager to this store. I had only worked there for 3 months and they we're the worst months of my life in retail.

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yeah right really?
Dallas, US
Jan 19, 2011 1:46 am EST

I know how you feel, you should read my complaint, (Earthbound Trading messed up company) your manager and mine sound the same! Well best of luck to you in the new state!

Ulta Beauty In-depth Review

Website Design and User Experience: The Ulta Beauty website is well-designed and offers a user-friendly experience. The layout is clean and organized, making it easy to navigate and find products. The search function is efficient and provides accurate results. The overall design is visually appealing and enhances the shopping experience.

Product Range and Availability: Ulta Beauty offers a wide range of products, including makeup, skincare, haircare, and fragrance. The selection is extensive, with both high-end and affordable options available. The website provides detailed product descriptions and customer reviews, helping users make informed purchasing decisions. The availability of products is generally good, although some popular items may occasionally be out of stock.

Pricing and Discounts: Ulta Beauty offers competitive pricing on its products. There are frequent discounts and promotions available, allowing customers to save money on their purchases. The website also has a dedicated "Sale" section where users can find discounted items. Additionally, Ulta Beauty offers a rewards program that provides further discounts and exclusive offers to loyal customers.

Customer Service and Support: Ulta Beauty provides excellent customer service and support. The website has a comprehensive FAQ section that addresses common queries and concerns. Users can also contact customer service via phone or email for personalized assistance. The response time is generally quick, and the staff is knowledgeable and helpful in resolving any issues or inquiries.

Shipping and Delivery: Ulta Beauty offers reliable shipping and delivery services. The website provides various shipping options, including standard, expedited, and international shipping. The estimated delivery time is provided during the checkout process, ensuring transparency for customers. Orders are typically processed and shipped promptly, and tracking information is provided for easy monitoring of the shipment.

Return and Exchange Policy: Ulta Beauty has a flexible return and exchange policy. Customers can return or exchange products within 60 days of purchase, either in-store or by mail. The website provides clear instructions on how to initiate a return or exchange, making the process hassle-free. Refunds are processed promptly, and the customer is notified via email once the return is completed.

Loyalty Program and Rewards: Ulta Beauty has a highly rewarding loyalty program. The Ultamate Rewards program allows customers to earn points on their purchases, which can be redeemed for discounts on future orders. The program also offers exclusive perks, such as birthday gifts and access to special events. The rewards program is free to join and provides great value to frequent shoppers.

In-store Experience: The in-store experience at Ulta Beauty is enjoyable and convenient. The stores are well-organized and stocked with a wide range of products. The staff is friendly and knowledgeable, providing assistance and recommendations when needed. The stores also offer beauty services, such as salon treatments and makeup consultations, enhancing the overall shopping experience.

Beauty Services and Expertise: Ulta Beauty excels in providing beauty services and expertise. The website offers detailed information about the various services available, including salon treatments, skincare consultations, and makeup application. The staff is highly trained and skilled, ensuring that customers receive professional and personalized services. The expertise and guidance provided by the beauty experts contribute to a satisfying and fulfilling beauty experience.

Social Media Presence and Engagement: Ulta Beauty has a strong social media presence and engages with its customers effectively. The brand actively maintains accounts on popular platforms like Facebook, Instagram, and Twitter. They regularly post updates, product recommendations, and tutorials, keeping their followers informed and engaged. Ulta Beauty also interacts with customers through comments, messages, and giveaways, fostering a sense of community and connection.

Overall Rating and Recommendation: Ulta Beauty is a highly recommended beauty retailer. The website offers a seamless shopping experience with a wide range of products and competitive pricing. The customer service is excellent, and the shipping and return policies are customer-friendly. The loyalty program provides great value, and the in-store experience is enjoyable. The beauty services and expertise offered by Ulta Beauty are top-notch. With its strong social media presence and engagement, Ulta Beauty is a trusted and reliable destination for all beauty needs.

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