Complaint Rating:

Company information:
ULTA
United States
ulta.com

I am supposed to receive coupons in the mail for free items according to home much I spend. I spent $600 last Christmas holiday and never received the coupons. So I emailed customer service and I got a form response saying that I'd get a response within 48 hours. Two weeks later I sent another email and got a similar promise and no response. It's been months. I've forbidden my 2 teenage daughters from shopping there so I guess their conduct will cost them. Hope this does too. Their prices aren't really any better when they have a sale than your local drugstore anyway.