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Complaints on "UK Soccer Shop"

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UK Soccer Shop
Posted: 2007-12-03 by Manuel Mota [send email]
Never received products
Complaint Rating: 50 % with 2 votes
Company information:
UK Soccer Shop
United Kingdom
www.Uksoccershop.com

I ordered in july 3 football shirts from this website. The total prize has £186, supposably there was the postal strike in UK and they used that excuse saying they where posting a questionaire in Royal Mail about my delivery, after a few months in October they said they would re sent it. Since then I have again not receive my shirts and no one answers my emails nothing. First time I ordered here it also took ages, but at the end I ended receiving the shirts, this time they took the money immediately and nothing since then! DO NOT BUY FROM THERE WEBSITE
Comments United Kingdom Sports & Recreation
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Comments

149 days ago by Baires [send email]
I have had a similar problem. A jacket I ordered in October never arrived. At first, UKSoccershop.com simply claimed that that there was a delay. Two months later, their story changed: they suggested, unbelievably, that it was MY fault I never received the order, because I didn't know how postal deliveries worked (???). Then, silence: no response to my requests for a refund. This is a business that 1) doesn't know how to treat customers with the respect they deserve and 2) are dishonest, disorganized merchants.
141 days ago by Paola Mitchell [send email]
I am having the same problem with Simon from UKSoccershop. I ordered a 4 star Italy t-shirt in November with my son's name and number printed on it. When it arrived, there were only 3 stars printed on the shirt. It was a t-shirt from old stock. I immediately emailed them about the problem. It took ages to answer and never told me whether they could replace it or not in time for Christmas. I took the decision to return it by first class mail asking for a full refund. I was charged on my credit card and when I asked why they had not refunded me, Simon replied that they never received it. How convenient! Unfortunately, I did not send it back by recorded delivery and I think Simon is using this as excuse for not refunding. I have the receipt from the Post Office confirming that I returned the parcel and have logged a complaint with the Post Office. I have also logged a complaint with Puma, the Advertsing Trading Standards and the Trading Standards who are all looking into this. I found Simon extremely rude and un-cooperative, accusing me of not having returned the shirt. He advertises 4 star Italy shirt on his website, however I don't believe he has any. He is just trying to get rid of old stock at rip-off prices. If you google complaint uksoccershop on the internet you will find many complaints by unhappy customers who have all experienced similar problems with Simon and his company.
125 days ago by Matthew Hayward [send email]
I am currently being completely ignored by them despite every effort to get through to them. I ordered a Toffs WBA kit thinking id save money which I didnt but I went for it anyway. That was orderd in November its now January. They have taken the £38 from my account and so have there for stolen my money at this present time. I am disgusted.
123 days ago by Bianca [send email]
I ordered two soccer shirts from UK Soccer Shop in October. I have queried endlessly and they just ignore me. They have taken R1300 (102 Pounds) from me!!!
93 days ago by Pavel [send email]
I ordered 27. October 07 - 4 items £117 and paid. I have got nothing, Simon declare post office lost items (November). I would refund, but company ignore my emails. I don t know, what I have do... Pavel, CZECH REPUBLIC.
44 days ago by Da [send email]
Ordered a shirt from there, It arrived with a tear to the stitching. I emailed them about it and they said they would refund me and even pay the cost of postage! Great, I thought.

Weeks passed after I posted it and I hadn't received any refund or acknowledgment. I emailed them inquiring about it as I'd posted it Royal Mail Special Delivery and it needed a signature and Royal Mail confirmed it had been received. UKSoccerShop then proceeded to lie to me and tell me they couldn't find a problem with the shirt. I emailed back explaining where the fault was. Nothing. 2 months and several unanswered emails later I get a reply telling me that there is nothing wrong with the shirt.

Either UKSoccerShop finds items with holes in them OK to sell or they are a total scam.
26 days ago by Tony [send email]
I paid for two jerseys from the UK soccer shop on the 30th Nov 2007. I received the jerseys in good time but one was the wrong size.
I sent it back and i was assured by simon that he would foot the bill for the return postage and send me a new jersey. Its now mid April 2008 and he has not replied to my emails or sent me a jersey.
The last contact with simon was him emailing me stating that the jersey was lost in transit and that i am fully covered by his insurance, that was Jan 12 08...

DO NOT BUY FROM THIS STORE, THEY ARE A RIP OFF AND SHOULD BE BANNED FROM TRADING.

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