Complaint Rating:

Company information:
uk soccer shop
United States
uksoccershop.com

I purchased two items from UKSoccershop.com. They sent one item which was the wrong size and then I found out on my own, that the other item was on back order. They told me it was in stock. I emailed them that I wanted a refund, which they send they would grant. I waited over a month without a refund or any communication. It has been over three months now and they keep promising that they will give me my refund, but I have yet to receive it. I have had to do all the research and communicating. They do not communicate well, amongst themselves, or their customers. As someone who has routinely purchased items over the internet for over 10 years, this has been my worst experience ever.