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Posted: 2013-12-28 by    

Unauthorised payment taken

Complaint Rating:  0 % with 0 votes
0% 0
Contact information:
Stockport|, United Kingdom
As emailed to them:
I sent to earlier emails that you have not responded to concerning this order.

1. You withdrew an unauthorised payment from my CapitalOne Mastercard account!
You withdrew over £66 which was not the amount notified to me at checkout therefore you claimed money from my account without my permission and to which you had no right.
CapitalOne have been notified and will seek to recover the the amount.

2. Within 24 hours of placing my order I received four separate emails from you stating:
"Thanks for your visit on www.uggbootsoriginals.com.au
Our records show your payment has failed.
In most cases, the problem comes from credit card. So we recommend you to pay with another credit card.
I am happy to give your a Coupon Code 033acd4450 (5% discount).
BTW, this Coupon will be valid in 3 days.
Here, you can use it on www.uggbootsoriginals.com.au to reorder the item your like.
Any questions or problems, just feel free to let us know."

Therefore within 24 hours of placing my order, and before receiving a note of despatch, I notified and you have received my cancellation.

I expect a FULL 100% return of all my money!

They have said that they will deduct at least 30% of the cost as a cancelation!

I believe that this is a fraudulent website.
Complaint comments Comments Complaint country United Kingdom Complaint category Products & Services
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