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3.5 121 Reviews

Ugg.com / Deckers Outdoor Complaints Summary

75 Resolved
46 Unresolved
Our verdict: With a good resolution rate, Ugg.com / Deckers Outdoor generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Ugg.com / Deckers Outdoor reviews & complaints 121

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1:16 am EST
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Ugg.com / Deckers Outdoor fake ugg boots

I stupidly ordered 1 pair of ugg boots from this website. The website looks legitimate. I ordered the boots on Nov.13, 2010 and received them on Nov. 18, .2010. I received the boots in a cardboard box and it was smashed, the boots came with a tracking number from the U.S. Postal service, the boots are totally fake and smell like paint thinner I don't know what kind of fabric they are made from but, I 'd be afraid to wear them because I don't know what the smell is and maybe it could harm you. On the website the boots were supposed to be $72.20 but when I called the credit card company I was charged $92.84 twice and $2.78 twice for an interest charge foreign transaction fee. There are no deals on real ugg boots, buy them from a real ugg retailer or you'll be sorry like me. I am going to file a dispute with my credit card company but, it's probaly too late. They wanted me to return the boots, they came from Shanghai, China and the address is in Chinese. I went to the post office they cant help me either.

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fake UGG Australia website
ardrossan, GB
Sep 16, 2011 4:16 pm EDT
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Cheap UGG Boots on sale. I had ordered 2 pairs off UGG Boots in the sale @ £65 each online using my bank card. Money was taken straight away. They sent an email from uggeden@hotmail.com to confirm my order & payment from a Cindy - which I thought was strange. These were ordered on 25th August now we are on 16th September. I have email her a few times & her reply was my tracking number. I called Aramex delivery to see where my item was & the girl at the other end said they were being held by customs as they were fakes which will be destroyed. She advise to ask for a full refund which I have done - I will be lucky to see any refund as this being a fake company with a fake website.

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Joanna_W
Niagara Falls, CA
Mar 16, 2013 10:42 am EDT
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I purchased a defected Uggaustralia mini Boots and within 7 month the leather on 1 of the boots ripped on the side. I contacted UGGaustralia warranty department and I feel that I was treated with total ignorance. I followed every step of their procedure at their request to provide all the information and pictures and I 'm very disappointed and outraged by the "NO SERVICE" they provide for their customers.

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SINEADSHANG
, IE
Oct 03, 2011 1:19 pm EDT

I am compaining this website!1 ye ARE A DISGRACE AND WILL NOT GET AWAY WITH IT. I AM ADVERTISING TO NOT GO NEAR THIS WEBSITE AND I AM TELLING AS MANY PEOPLE THAT I CAN SO YE DO NOT GET ANYMORE MONEY. YE ARE LYING FRAUDS. I AM GETTING SOMEONE ONTO THIS CASE SO THAT NO ONE ELSE IS FOOLED LIKE I WAS!

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Soyland74
, US
Dec 08, 2010 2:22 pm EST

I had the same thing happen to me. I ordered mine a few days after you did it looks like. I've been trying to get hold of them through their live chat so I can print off something for my bank that shows they won't take them back. You could try that. Also, I contacted the legit Ugg Australia website www.uggaustralia.com and they said that if you type in the address in the counterfeit education site and it comes back saying it's not a legitimate website that some credit card companies are taking that as proof. It's frustrating I know. I bought some for my daughter and she wore them for a few hours before the elastic around one of the buttons broke. I hope you get your money back. I hope I get my money back. I definitely learned my lesson!

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5:44 pm EDT
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Ugg.com / Deckers Outdoor fake and fraud

My boyfriend wanted to surprise me and ordered a pair of ugg boots for we received an email but it was taking a while to receive the delivery for them. My boyfriend then told me that he had ordered them and I checked the email to learn that there was no helpline number which I thought was weird plus the email address was shop.[protected]@hotmail I immediatly got suspicious as I thought that's a weird email address sounds fake. we still haven't been sent out any boots and my boyfriend has had two transactions taken out his account but has been told he may be able to get a refund and they trying to find out who runs this website and get them arrested for fraud. Also when going to the bank to cancel his bank card the teller told us that we were the second people to go in that day about this situation I feel sick that people think they can rob us like that

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dorothy2010
Reading, GB
Nov 22, 2010 11:25 am EST
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hi...
i have also made a life mistake buying ugg boots from www.uggpromo.com. They arrived from Shanghai in China, looked fake and what's more- in wrong colour (ordered black received grey). i have contacted the webside been given- www.billingsupportsystem.com. When i asked for the refund and return label they sent me a respond:
I am very sorry to hear that
I am sorry to make the mistake
can you keep it and buy a new one?
If you 100% want to return, you will lost much money and time, I don't want to you waste money again
we can quote you 40gbp for a new one
ok?
thanks
can u imagine?
so i goggled : ugg boots complaints and found all this comments... Shame didn't do that before purchase. I also found this website- which i fink is very helpful if you want to order real ugg boots !
http://blog.alltheshoes.co.uk/2008/10/31/fake-ugg-boots-buyer-beware/comment-page-29/#comment-7581

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5:41 am EDT
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Ugg.com / Deckers Outdoor ugg boots

Do not order anything from ugg mall or ugg. Ms these goods will be seized by customs the website and all legal info states genuine and from australia however they are a chinese company that customs are aware off they will confiscate all goods imported from.

Do not buy from them.

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Abigail Cassandra
Honokaa, US
Apr 07, 2011 5:22 am EDT
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Was the website usuggboots.com? Because I had the same thing happen. VERY DISAPPOINTING

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momona
Torrance, US
Dec 18, 2010 6:38 am EST
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http://www.life-trade.com 
does NOT have physical address or contact tel#.

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mana'
Knoxville, US
Dec 18, 2010 1:25 am EST

help i just put an order for ugg on the 16 dec. what do i need to do ? there for my girl xmas HELP!

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momona
Torrance, US
Oct 19, 2010 12:12 am EDT
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AGREE!
do NEVER send any information to CHINESE FAKE UGG urls.
below, check the registrant. this stupid chinese registers FAKE ugg domains every year!

http://www.uggcozyboots.com
http://www.ugganzac.com

Registrant:
Organization : qingfei lin
Name : lin qingfei
Address : xiu shui hua ting B Area 3# 502#
City : Pu tian
Province/State : Fujian
Country : cn
Postal Code : 351100

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9:08 pm EDT
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Ugg.com / Deckers Outdoor uggfair.com

Your Favorite classic argyle knit ugg boots and cable knit ugg boots on sale now, All Sizes and Colors in Stock, Immediate Shipping, Shop Uggfair.com.

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Update by uggfair
Aug 03, 2010 9:09 pm EDT

My girl now is wearing the boot i ordered from uggkings last month. How i don't think any problem. At least, my lover like it. That is the most important. :)

Also my another new order, i suppose, it is on the way reach my way. That is for my niece. She will be glad for that..jaja

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2:24 pm EST
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Ugg.com / Deckers Outdoor ugg boots

I did a search on google for kids ugg boots as I can squeeze into a 4 (I am a 5) up came www.uggsale.cc I didnt even check the web address part labelled cc. having just had a baby and it being so cold I got carried away and ordered 2 pairs as I was checking out the cost of £123.53 converted to us dollars which I thought was odd but again didnt question it thinking it was an overseas order! later the next day I called my credit card company to check my card had been charged, to be informed that £142.10 had been taken out! it advertised as free shipping, no exchange costs and no duty! I was livid and began to try and make contact! I emailed 3 different places with no reply the email address was dodgy in itself [protected]@gmail.com! I did receive a tracking ref and checked on ems website (chinas royal mail) and it had been despatched. then I discovered that they produce counterfeit products. I went onto martin lewiss money expert and there was an email address on there contact ugg direct and sure enough and email confirmed my dread that uggsale. cc is not affiliated to them and they dont distribute to them either. I have informed my credit card company and am waiting for a callback from the disputes team. please can you inform where I stand having paid for these on my credit card? I do not want fake ugg boots. reading other complaints on various compliant boards (why oh why didnt I check first) everyone seems to have paid via debit card not credit so I hope that you can give me some advice on where I stand please email on above address. thanks

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Tiffany oo
Calgary, CA
Mar 21, 2015 5:57 pm EDT

It's happen with me too...they take my money and don't send the boots...😒

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Miss 1
Salford, GB
Dec 06, 2010 12:20 am EST

It just happen the same with me and even they send to me a different ones. So upset and angry..they didn't answer on emails and the phone numbers are didn't recognise.

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RALPHIEHEAD
, US
Oct 04, 2010 9:07 pm EDT

I ORDERED POLO AND THY SENT ME USPA! SUM [censor].

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lilmac601
, US
Sep 25, 2010 12:24 pm EDT

I purchssed UGG boots from UGGSALE.CC. It took me 1 month to receive my order, they did not return my e mails, the billing company that handles their payments coundn't give me a tracking #(it was listed as N/A) and when I finally received the "UGG boots the were in a crushed box with boots wrapppped in a plastic bag, from Shanghai China. The boots were not original UGG boots but counterfeit. To add to it, they weren't even the ones I ordered! Stay away from UGGSALE.CC! I wish I found this site BEFORE I ordered the boots. Why are they still in business?

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5:00 pm EST
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Ugg.com / Deckers Outdoor fraud

I bought a pair of UGGs off the dealer's web site on the 2nd of February 2010 and still havent arrived and not only that, they took £10 more than what was stated on the bill out of my account, how will i get my money back and whos is responsible for this fraud. thank you, aled owen

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Ugg.com / Deckers Outdoor non delivery / non contact

I ordered 2 pairs of boots from this site. Only one pair showed up. The site is very up beat about customer service and asks you to email about any problems. I've done this (and used the "contact us" form on their web site) around a dozen times over the last month. They've never responded. The only phone number I have found for them seems to be connected to a modem. These guys just don't care about customers and are very happy to rip you off !

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erint
Sydney, AU
Aug 17, 2010 3:37 am EDT
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These guys are not legitimate... don't deal with them! they are still advertising, and they just conned my sister as well. no delivery, no refund, no response from them.

Erin

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hallam71
Brisbane, AU
Jun 24, 2010 6:39 pm EDT
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I also ordered two pairs of ugg boots from this company.

Both pairs showed up BUT...

The first pair was a size 7 female, and we ordered a size 9 female; so that pair cannot be worn.

The second pair was a size 9 male, and the boots appear to be different sizes or something and made from poor quality very thin sheep skin because one of the boots tore when being tried on.

Basically, two pairs of boots ordered, charged $250 dollars to my visa card, 3 attempts at contact and not a single response from the company.

No usable boots.

Be vary carefull about dealing with this company. It appears they have gone to ground.

Peter

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Ugg.com / Deckers Outdoor falling apart

Purchased UGG slippers from this site for my wife at Christmas. She wore the slippers a couple of times when she notice that the fur on the heel was fallling out. I contacted uggonly (via e-mail of course) and they instructed me to send pictures, which I did. I got an e-mail from them that said that the slippers were ok when they left our warehouse and I can place an order for a new and they will give me a discount? They refuse to give me a refund or replace the slippers.

I have even pasted their warranty from the frequently asked questions on their web site.

DO NOT DO BUSINESS WITH THIS COMPANY !

10.Does the manufacturer have a warranty?
UGG footwear has a one year warranty against defective materials and workmanship (outside of normal wear and tear). Because sheepskin is a natural product, irregularities and variations in color and texture may exist. These traits are characteristic of fine sheepskin and add to the beauty and character of the footwear.

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Ugg.com / Deckers Outdoor not a full refund, fakes

I ordered ugg boots online before thanksgiving. the site looked legitimate. I received confirmation of my order after requesting it. I saw the charge on my credit card for the boots but hadn't heard a word from the company — no email, no receipt, etc. they sent me the tracking info after I sent them a message and I learned the boots were coming from china. I couldn't tell from the website that they were coming from a different country. it said free shipping and it was a good price so I ordered them. when I got the boots the box was an actual ugg box, but it was for a different size and style of what was actually in the box. they sent me the wrong size, different than what the box said, so I contacted them about shipping them back. there wasn't enough time to exchange before christmas because they wouldn't ship me new boots without getting the other ones back (even though they had the tracking number and had to sign for delivery) so I had to return them. they told me I had to pay for that. I pointed out that the website said it would pay for exchanges and returns if it was their mistake so they finally said they would reimburse me after I shipped them back. it cost $45 to ship them back to china. it took over a week after they received the boots to get a credit for the actual cost of the boots. I still have yet to receive a refund for the shipping that they said they would pay for. I have contacted them three more times and they are not responding to me any more.in additional to all of this, the boots are fake uggs. I took them to a store before I shipped them back to compare them. the fur on the inside is fake and is not real wool like uggs are. they don't smell the same or feel the same, but they look really close. don't pay that much money for fake uggs, especially when you might get the wrong thing and you won't get your money back for shipping! the website has been changed since I placed my order and says that people are responsible for their own shipping to return boots. it is too expensive and isn't worth it!

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Caroline Hannon
Quincy, US
Jan 26, 2010 5:08 pm EST
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i have these uggs chesnut i would like them cause they are a nice color btu i wore them for a week and got a hole in them i dont ware them out i barely wore them i was mad! I think i should have no shipping and handling i should get them for FREE ! So thats my problem with my uggs and my friend got the same ones and they were so different different fur and color i was upset so I think i should get them for free!

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Ugg.com / Deckers Outdoor fake site - fake products!

Do not use this site! I ordered my genuine ugg boots very niavely online, the site looked like a genuine site and after looking on the frequently answered questions I felt confident to order my boots. the alarm bells started ringing when i recieved a dodgy email saying my order has been processed please can i make payment. i contacted the company who said they are only in charge of the payment and then referred me to the ugg sale cc customer services- i received an email from polly! again this concerned me and she confirmed that my boots were being shipped- thats quick, i was suspicious and so asked about my return option, they just said i will have the boots in 7-10 working days, i asked again about the returns policy they said i can return them. I have contacted my credit card company and it seems that the only way that i can get my money back is if they do not send the boots within 30 days. i hope that they dont send them from the other comments left as i would rather not recieve the poor quality fakes when i though that i was getting real boots! funnily enough the site has gone now! although they appear to have lots of other names. has anyone actually been successful in getting their money back or should i give up and buy some from a reputable company!

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anitaromantica
Hove, GB
Aug 02, 2011 10:30 am EDT

I purchssed UGG boots from UGGSALE.CC. but my proof receive its gone i don't know why and they charge in the bank 60.95 pounds and i don't have a boot, so im afraid this can been a joke...i dont know what can i do, i want my money back.. this is so scare..

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KATY123
WIRRAL, GB
Jan 27, 2010 2:28 pm EST

I AM VERY CONCERNED AS WHEN I TRY TO CONTACT CUSTOMER SERVICES IT WONT LET ME. WHAT EMAIL DID YOU USE TO CONTACT CUSTOMER SERVICES?

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KATY123
WIRRAL, GB
Jan 27, 2010 2:15 pm EST

I HAVE JUST DONE THE SAME DID YOU RECIEVE YOUR UGG BOOTS?

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7:58 am EST
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Ugg.com / Deckers Outdoor uggsonsaler.com ripped me off!!

I have been ripped off by www.uggsonsaler.com! I ordered the classic tall uggs back on december 13th (paid with my bank card because my paypal was messed up) and didn't get a confirmation for my order after placing it. I e-mailed the the webmaster right away about how that was very unprofessional and nothing on their site was customer friendly as they claim it to be. they took $87 and change for the boots on dec. 15th and it showed up in my account on dec. 16th. the charge to my account was taken by a company called www.airkickse.com, which I did not authorize. I authorized the payment to come from www.uggsonsaler.com. there was nothing on the site saying those two sites were even linked to eachother. however, there is a www.airkickse.com but they deal only with sport sneakers and don't have uggs on there at all! anyways, some chinese man/woman (the webmaster) e-mailed me back on the dec. 16th with a tracking number and link to an ems international shipping site out of china which was aparently supposed to connect to usps! that was the first news to me that they were in china for goodness sakes! I knew for certain then... that I would be ripped off. they had nothing on their site indicating that they were out of china. I was soooo upset! since the so called webmaster emailed me that tracking number I haven't hear from him. i've made multiple attempts to contact them with no response. today is january 18th and still no boots! they never left china! at first the tracking number showed some activity (which I think was a hoax) and then after about 3 weeks or so of it not moving the tracking number didn't work anymore! I contacted usps international before the 3 weeks were up and they said it's not moving and most likely won't. they advised me to call my bank or to contact paypal, etc. I am now waiting for a response from my bank. I am hoping they will stand by me and reversed the charges. it is clear that this whole thing was fraud. this unauthorized transaction should be reversed for sure because again I did not authorize www.airkickse.com so take my money! these company's are still active on the web and are still ripping innocent people off! at least some people received boots even though they were fake.in 1 word..."fraud"! these sites need to be shut down! why hasn't anything been done about this yet?

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Yolanda mc evoy
, IE
Mar 21, 2011 12:15 pm EDT
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I purchased some uggs boots off the above website and they were damaged I have tried to contact the website but to no avail I have got in contact with my credit card company and they have sent on the name of the website to me I was wondering if you could help me out. I purchased them on the 26 /27 th December 2010 and received them late in January

Looking forward to hearing from you.

Cheers Yolanda Mc Evoy

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bare foot with no boots
Long Beach, US
Jan 22, 2010 12:44 pm EST

I placed an order for 2 pairs of Uggs boots. The money was deducted from my account the say day within minures of submitting my order on line. I wanted to check the status of my order on line and was lead to a Complaint Board where I was able to read numerous complaints regarding these boots. I tried clicking on the same email advertising these boots and the website was no longer available. Right after I called my bank and made a complaint regarding this website and the pymt that was already deducted from the bank account.
To this day I still unable to locate the manufacturer

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ralph mattiello
Jackson, US
Jan 19, 2010 2:45 pm EST

i received two pair of ugg boots that did not fit correctly and tried to return them as the web site said you could but they do not respond toany e-mails to send
a return merchandise number like they say they would all that you receive is an automated response that has nothing to do with the question you are writing
so we shipped them back at our own expense to a brooklyn address on the receipt and they would not sign for it or pick it up i am still waiting for a response fo nearly two months just beware when purchasing from the denim zone

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caroline-cute
Newark, US
Dec 23, 2010 1:55 am EST

those 2 stores selling uggs boots with no contract they unautorized dealer and they sell for very expensive prise

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pokiedokie
Montclair, US
Mar 05, 2011 4:36 pm EST

I agree, the uggs from UGGSONSALER are fake. I also got ripped off like you did, I contact my bank, I don't know what they can do thou. Did you get your money back?

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sad donna
West River, US
Jan 04, 2011 4:49 am EST
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CALL YOU BANK AND TELL THEM THAT YOU WERE SCAM THEY SHOULD GET YOUR MONEY BACK FOR YOU MIME DID

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maureen sluder
Port Chester, US
Jan 28, 2010 3:13 pm EST

I do not have a complaint . I need to know if the uggs are machine washable. We purchased the classic high uggs.

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Ugg.com / Deckers Outdoor black toes

i purchased apair of classic ugg boots for the snowy weather and to my discrace afer waring my boots in the snow my feet andtoe nails turned black! This die stained appearence has mortifed me as i am unable to remove it without filing layers of my toe nails off! as i have paid quite an high price for these boots i have no choice but 2 keep waring them, which is having its huge affect on the colour of my toes and feet!

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montib
, GB
Oct 09, 2011 2:35 pm EDT
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I was looking for a cheaper pair of UGG boots to buy on line which i thought was from a genuine supplier. I now realise that the boots are fake, although they arrived and appear quite nice recent press reports may indicate that extreme animal cruelty is used in the production of UGG fakes. I don't know if my boots fall into that catergory but I know i will never wear them again and feel sick when I look at them. Please Don't by boots from anywhere but genuine stores or websites. If they are cheap its for a reason. Don't be an idiot like me or help boost those cruel people who skin animals alive for profit. whats the matter with that part of chinese culture that does this. We don't want people like them in the world conning people and causing pain and suffering.

pendleton
pendleton
Spring, US
May 13, 2011 5:50 pm EDT

hey im taneshia how you donig to day hit me back up ...]

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Gilder217
, US
Jan 14, 2010 10:04 am EST

Wear socks, ###.

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Ugg.com / Deckers Outdoor ripped off

Don't repeat my mistake and be as naive-

Company claimed to have genuine UGG Sheepskin tall boots and eluded they are from Australia. My first clue should have been PayPal form online was labeled "Dragon Faith". Ordered boots online mid October, 2009. I had to email customer service endless times as to where was my order. I should note, my second clue should have been broken English on return emails. Always promising arriving soon. They had tracking numbers but hadn't in fact shipped. Order finally arrived end of November. Box destroyed, no packing slip, no return form. Nothing! Boots were knockoffs. Sheepskin outer shell, GENUINE IMITATION "something" inside but not sheep shearling. Correct size ordered but size runs really small. Needed to return.

Company claims to pride themselves on customer service...pleez! They return emails but you can't decifer what the heck they are talking about. Broken English and nothing makes sense. Ultimately got instructions from them as to returning boots. Return address is Shanghai, China. If you live in the U.S, this has to go thru U.S. Customs with a tracking number. This number consumers CAN NOT track.

It has now been another month since the boots were returned. Niceuggboots claim they still have not received the return. Big surprise...

Morale of the story, if you have about $120 to throw away, order Uggs from this company. I've learned my lesson!

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Ugg.com / Deckers Outdoor fake company!! rip off alert!!

I attempted to order a pair of ugg boots from this website, but halfway thru the transaction, before it was completed, the site froze up so I hurriedly cleared my cc info from it, or so I hoped! later I emailed the address they had on there and asked if the order went thru which they replied, no it had not, so I advised them this was good as I had changed my mind. two days later I receive an email stating my order had been processed and when I checked my account, it had been deducted.*was so pissed!*tried to email them back but now the email address is invalid and the tracking number they sent is unheard of! does anyone know what I can do at his point? please help! sharon smart

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Ugg.com / Deckers Outdoor conterfeit ugg boots

I ordered ugg boot for my 14 year daugther b-day. I had several communications with this website who repeatly stated they were authentic and real. the boot arrived 3 weeks later from china and I have had nothing but nigthmares with this company. the boots are a conterfiet and not real ugg boot, they refused several times to provide a return mail address for me to return the item to receive a credit. they only refunded a particial credit. they swore at me in emails.

Do not order from they are!

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LORI GIBSON
Philadelphia, US
Jan 14, 2010 4:37 pm EST

SAME THING HAPPENED TO ME NO RETURN ADDRESS.. AND MY BANK WON'T HELP INVESTIGATE FOR FRAUD... SO I CANT GET IN TOUCH WITH SOLARFOOT WEAR ONLY A PHONE NUMBER [protected] THAT HAS A BUSY SIGNAL... I NEED AN ADRESS FOR THEM OR ANY INFORMATION PLEASE HELP MY EMAIL IS SEYA66@AOL.COM THANK YOU

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simon1710
York, US
Jan 03, 2010 1:53 pm EST

If you paid with a credit card advise the credit card company to reverse the charge.

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Ugg.com / Deckers Outdoor no goods and no response

I ordered a pair of Ugg boots on 15th December 2009 for my 12 year old daughter. They took the payment (about £10 more than the invoice said) on the 17th December and my order still says processing. I have emailed 5 times and still no reponse to anything i have sent. My sister has emailed saying she would like to speak to someone before ordering and she had an automated response so they are obviously filtering the emails. Really annoyed as when i spoke to my bank they didn't have a clue who i can report this website to to stop this happening to anyone else.

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Ugg.com / Deckers Outdoor fake ugg boots

I bought my daughter some UGG boots for Christmas from UGGstore.com.au online. They took one month to arrive and when I received them was really disappointed as they were obviously fake. Can you please let me know what I can do about this disreputable site?

Thank you for your help with this.

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Marvetta Hendricks
Rockford, US
Jan 28, 2010 11:02 am EST

I ordered some ugg boots and I have not yet received my order yet please help me locate my boots

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Mrs nicki wilton
Fareham, GB
Oct 06, 2011 10:05 am EDT

Well and tryuly had then, purchased two pairs of kids chestnut ugg boots from this company, they were dispatched quickly but was appalled by the quality. Not the ugg sole, children could not get their feet into them and they were sheddng sheepskin lining all over the place. Purchased for £139.40, returned on September the 20th, printed the returns label and was told there would be a 20% handling fee. E-mailed yesterday and received a reply to say they had not recieved them so to get the parcel tracked and advise them. to add insult to injury received a bill from tnt for £41.20 fot taxes. Does anyone have any idea how to pursue this please.

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hmk
North Vancouver, CA
Aug 17, 2011 2:52 am EDT

Do not buy from the site called Ugg Store. The products they sell on this site are counterfeit and if you dont believe this phone Ugg Australia and they will let you know in a hurry. I bought what I thought were Birkenstock sandals and they came to me as Pathfinders. What the hell are those? Cars?

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unhappy ugg buyer
london, GB
Feb 07, 2010 7:35 am EST

DO NOT BUY FROM THIS COMPANY, boots are not fake but poor quality, ugg is just short for ugly and australia do not have a trade mark so anyone can use the name, by the time you wait for them paid p&p plus customs and the cost to return them you may aswell pay the extra and buy from the uk, i have lost about £140 and no they do not reply to emails,

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aberdeen
Aberdeen, GB
Jan 29, 2010 8:32 am EST

I bought UGG boots from this site also. The stiching is really poor quality, they didn't arrive in a box and I had to pay £20 customs charge. Really dissapointed. I'm not sure if they are fake or not. No responce from 2 emails I have sent to complain!

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micky4pack
Blyth, GB
Jan 23, 2010 4:58 am EST

i too bought a pair of ugg slippers prior to xmas. they took a month to come and on arrival, looked like something you would pay £2.00 for, from the market. We have sent emails on numerous occasions and even sent the items back (tracked and registrered). By doing this, you can get some money back through Visa. They should be struck off any site and we are wondering if the Australian Embassy can do anything to get them prosecuted.

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tiggerkirsty22
Swansea, GB
Jan 16, 2010 6:59 pm EST

I did the same about a year ago! i thought i was getting a good deal cause they were so cheap compared to the boots on the actual ugg website but when they arrived i was absolutely gutted. They didnt even cum in a box just a bag they were shipped in! i tried email i had no response and when i tried to get onto their website it would say page unknown. My friend who is i computer geek told me that the website shuts you down because it knows your username etc!
SO PLEASE PLEASE DO NOT BUY OFF THIS WEBSITE!
I buy my uggs from ebay now, so much easier and if they are fake then you can have that person done for false advertising, and have your money back bargain! But be carefull to check the seller info as i saw boots on there the other day by uggs store!
be careful!
regards

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Ronnie83
Surrey, GB
Jan 13, 2010 12:22 pm EST

I too have purchased boots for Christmas. Still awaiting arrival but had grown suspicious as I've had no email or confirmation of shipping.

I will be contacting my card company to try to get my money back and also complaining to the Standards office.

Regards

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Ugg.com / Deckers Outdoor order not received

I ordered some Uggs from the UGG Store on 08/12/2009 paying £90 plus including postage and packing which they said was 5-10 days. By 21st December I had still not received them and checked my order status which says processing. I have emailed them twice this week as they were a christmas gitft for my 12 year old daughter (it is now Boxing Day) they have not emailed me back which they say can take up to 72 hours. I have checked and the paym was taken from my credit card on the 8th December too. I looked into this company before ordering and I could'nt find any problems. It makes me sick that people can rob from you like this, has anyone got any furter info about this company.

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A Lovett
London, GB
Jan 14, 2010 4:04 am EST

same thing happened to us - order taken on the 15th dec, nothing has arrived & they are not responding to email.

I've since contacted Trading Standards in Australia. www.consumer.vic.gov.au

Fill out the complaints page, and hopefully get these people shut down and prosecuted!

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Ugg.com / Deckers Outdoor counterfit products

I order a pair of UGGs for my wife from this website as the prices were terrific. That's the problem - something too good to believe shouldn't be believed. I never received an order confirmation and I sent over 7 emails through the website from customer service to returns without a single reply returned. The company has no other means to contact it other than the website. Since they never answer an email you can forget returns. I will be asking my credit card company to stop payment immediately. DO NO USE THIS WEBSITE!

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s.wieczorek
Cheektowaga, US
Dec 06, 2010 11:05 pm EST

I ordered a pair of ugg boots on novemeber 29th and the money was taken out of my account instantly, I have a tracking number but the parcel service says it does not exsist. I cannot even access the website any more. I am completely disgusted, I am unemployed and was excited about getting this great deal for my daughter's christmas present and now I am out $100.00 I did not have to begin with. I am sick to my stomach about this... I want my money back!

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Colette Carson
07735, US
Jun 14, 2010 7:24 pm EDT

The web site claims they are UK based company that offers a full 30 day money back guarentee. When the wrong boots arrived they had a Shanghi address and Chinese writting on the used box. They refused to give me a refund or exchange the boots for the correct order even though they admitt it was their mistake that I received the wrong ones.They keep insisting that I keep them and resell them myself. The boots were stuffed in a small tattered box not its origional packaging. Im out a lot of money for boots I did not want.

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HoneyBee1985
Lowell, US
Jan 06, 2011 3:19 pm EST
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I just found out that www.orgerugg.com is a FRAUD. no phone # no professional at all, only e-mail! I wish I had read the reviews on this site first before I brought from this site. They are located in Beijing China, I called my bank and that's what they told me where the money came out from. I've been e-mailing them and got one response back and it was singed by a girl name Sophia. WTF is going on.

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Rebecca Strickland
Lossiemouth, GB
Jan 22, 2010 12:46 am EST

I recently purchased a pair of Ugg Nightfall Boots, or so I thought. When they arrived 6 days late I realised they were too small and also fake! Now its my own pennie pinching fault for not buying genuine boots from a shop, but they use real Ugg pictures to advitise and the website looks real and ledgit! Now I have to send them back because they are too small but I think I'm just going to go for a full refund but am worried I'll never see the money again! I will let you know if I experience any more problems.

1st complaint-Fake Ugg Boots.
2nd complaint...

Rebecca

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Rita
Marlborough, US
Apr 15, 2009 11:16 am EDT

I purchased 2 pairs of boots online. I did receive the product but had to exchange them for a different size. I returned them as instructed but never received the new ones. I called many times and left messages, emailed customer service just as many times with no response back, I even tried reaching Paypal for assistance. Finally I called my credit card company, sent them all my documentation and they agreed to credit my account. DO NOT buy from UGG Boutique.com!

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Shellene11
MEHAMA, US
Dec 21, 2010 7:38 am EST

This estore claims to be an authorized dealer of Ugg boots. I ordered two pair the boots came and were the wrong styles and sizes, and were not authentic Ugg boots made as the website claims of sheep skin. The boots were made of fake suede and fake fur. The box does not have the Ugg hologram and the printed material doesn't even look like the Ugg materials. I have tried several times to contact the company unsuccessfully to attempt to return the product but the do not answer my emails. The phone number I located on your site does not take incoming calls.

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Tania Robinson
cupertin, US
Dec 31, 2009 2:37 pm EST

I typed in keyword, "cheap UGG boots", this ad for Classic UGG's, came up for $80.

The whole transaction was weird. I should have been more aware. After finishing my order, I tried to go back in and review my order and could not. I tried to send info to inquire about it and some chinese girl's name responded to my email address. Like Susie Wong or May Wong.

I received a tracking order number a few days later and tried to copy and paste it.
It didn't work.

After funds were taken from my bank account I went in to review the delivery date because Christmas was in a couple of days.

When I went into my email,
all of the mails I received from the fraudulent company was gone from my mail.

Nothing showed up until about 5 days after christmas. I ordered on the 10th of Dec.
When I opened the package, it reeked of this toxic rubber glue probably what we read about in the news about the chinese and their shortcut methods to rip people off and causes cancer. Fake UGG boots alright.
The packaging only had chinese writing on it, no web address, no price, no return address. What a scandal. Those chinese are so amazing with all their fraud!

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SHIYU70
, US
Mar 14, 2009 9:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ORDERED UGGS ON 2/27 CALLED COMPANY 3/6 TO CONFIRM SHIPPING, THE CUSTOMER SERVICE NUMBER ON WEBSITE IS A VOICEMAIL, NO RETURN CALL, EMAILED COMPANY WAS NOTIFIED 3/10 WHEN I ORDERED BOOTS THEY WERE OUT OF STOCK..WAS TOLD THEY WERE JUST SENT OUT... THE WEBSITE CLAIMS COMPANY IS IN WASHINGTON STATE, JUST FOUND OUT THEY COME FROM CHINA ! AM DEMANDING REFUND... BUYER BEWARE!

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UGG boots-prestashop-chinese affiliate
Plymouth, US
Jan 03, 2011 4:57 pm EST

Ordered a pair of ugg boots online per prestashop company. Recieved the boots and they were too large. Had two weeks to return. Ordered a new pair in a different size that fit well the day the too large boots arrived to make the two week cut-off date. Unable to return first pair of boots because the return address is in Chinese. Contacted the e-mail site for the Chinese company and they have given me three different excuses why the boots can't be returned. Excuses area: only two weeks to return, boots must be defective, no returns unless their company made the mistake in sending it in the first place. Want to know where to send the boots that are too large and get the $118.00 credit that I have coming. Am prepared to contact all authorities to get this resolved like credit card co, BBB, online authorities and UGG company to not do business with prestashop any further if this is how business done. Right now I need an adress of where to send the boots to get my money back. Hopefully UGG company willresolve this matter asap. Please contact me asap. Jorja Dojerty [protected]

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Donna Desmarais
Harrisville, US
Dec 22, 2008 11:21 pm EST
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I placed an order on Nov 10th and have not received the boots, and sure I won't. I did receive an e-mail stating that it will take up to 14 days to receive my order and be patient (on November 28th). Since then, I have e-mailed them several times and the mail is returned and no such address. Of course there isn't a number to call. Definetley a scam!
I would like to take further action and pursue this, I am furious. What is the next step?

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Ugg.com / Deckers Outdoor no merchandise

I placed an order on Novermber 25th, 2009 and as of the middle of December I have not received my order. I have sent several emails through there website... I haven't received a response. There is no phone number to contact them. My credit card was charged two days after the purchase.

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