Uber Technologies
reviews and complaints

Uber lies to get people to drive their own personal vehicle for them as taxies incurring all the expenses other taxi companies pay to provide the same services. You will not be reimbursed for fuel, maintenance, wear and tare depreciation of your vehicle and any other expenses to drive for Uber. They say you will make $45.00 an hour. This statement is false. After taxes, fees, fuel, vehicle expenses, tolls you will be lucky if you take home minimum wage. Then you start to realize you are being lied to about special offers to provide services on a specific date for a set amount of time for which you will be paid a large flat amount of 30- 40- 50 dollars an hour and you do provide the required services but uber refuses to pay claiming you didn't meet one of their set criteria's even though you had. You begin to realize Uber is unjustly enriching them selves at your hard work and expense.

After I had agreed twice on two separate occasions to drive during a requested period for which I would receive hourly compensation unless I earned above the amount, both times I didn't get the pay. The reason changed three different times after I could provide evidence that I did in fact meet the obligation. The final reason stated that I would not receive the pay due to my failing to maintain a high enough rating from those I served. The rating system is computer controlled by Uber who can change the rating to appear as though you failed to provide a good enough service and therefore not pay for the services received. This is outright fraud. So after I complained the first time I all of a sudden received a suspension from Uber who stated I had a complaint that I appeared to be under the influence of drugs or alcohol. I was suspended from driving for three days before I was allowed to drive again which cost me a loss of earnings. The claim which was made by a rider who was upset that I went to the wrong apartment complex even though I stopped the meter half way through the trip upon realizing the error and adjusted the overall cost by entering the correct beginning address and ending address which calculates the correct fee for the ride. The rider stated she shouldn't be charged anything and was going to report me to uber. As I stated to uber and the only reason I was reinstated was because I had completed numerous trips before the report and no other riders had stated I appeared to be under the influence. The exact same thing happened two months later in a another city, I was suspended because a rider claimed I appeared to be under the influence again. This occurred after my filing the second complaint for money not paid to me. This time like the first I had many riders before the complaint and as such no other complaints but I was still not allowed to drive for almost a week.

After driving for more than 5 months in two major cities and two small rural town and completing over 1, 000 trips I have no moving violations and the two tickets I received, one for parking in a taxi designated area when the city ordinance declared I was to be considered a Taxi, and second was for failure to obey a traffic control device when I entered a road closed to get to a gas station as I was running out of gas. Both were dismissed by the courts. However Uber has given me a permanent suspension claiming my driving has been reported numerous times as being unsafe..

Just like the rating system there is no way to verify the information and I must take ubers word for it. I question the numerous times claim because no one ever notified me that I was receiving these reports and if it was happening surly the 4.41 rating out of a possible 5 when averaged over 1000 riders and 4 months does not reflect numerous complaints.

So beware if you want to drive for uber thinking you will make a lot of money. Take it from an expert you will barley make minimum wage and with all the hassles it really isn't worth it. And if you get terminated you cant even file for unemployment.

Me and my friend were shopping and bought a lot of things, so we decided to take a taxi because we had these really heavy bags. My friend told that she always wanted to try Uber, because it was a very popular service and she wanted to try it herself. I agreed and we ordered a car. When our car showed up we noticed something strange about the driver and then we felt that terrible alcohol smell! That man was very drunk and could not say a word! We refused to drive anywhere with him and escaped from him. We did not want to risk our lives.

I had some problems with their Uber driver, contacted the company to complain but they doesn't seem to care. I explained the situation and the person on the phone promised me a refund, but I never received anything. I sent them some messages, but received no reply. I missed a flight because of the complete incompetence of their driver, who didn't even speak English and went to the airport for the first time in his life! That person did not even know the difference between Arrivals and Departures at the airport! I had to spend extra money for the hotel and getting to the airport in the morning. Completely ridiculous! And now these people are ignoring me and don't want to do anything!

I often use Uber service and must say that their drivers are not following the laws of the road. More than once I've had to witness that. They sometimes are driving on areas not mean for cars and even on bicycle lanes. Also there was a driver which was on a side street at a stop sign but made an inappropriate gesture with his hand and halted traffic moving along a busy road so that he could cross over! Uber drivers are rude and dangerous. It is actually unsafe! Why these people are allowed to engage in such a profession? It is really dangerous! Maybe they are thinking that they are providing faster service, but I think that most of us prefers safer service, not faster. I would rather be alive and healthy. Uber must do something about it. They should be ashamed.

My sister decided to try Uber. She was returning from a trip and needed a ride home. When she asked the driver about the price, she was told it would cost $40. But she was actually charged $150! It was 2 am, it was cold and it was raining, so she paid because there were no other options. But she never expected it to cost so much. She was very tired and desperate, so she gave them all her money. I have used uber in the past as well and I also had some problems with them. Needless to say, I will no longer continue to use their service! It was my fault too. I knew that Uber should not be trusted, but never told anyone about that.

I had been using uber for months and was always satisfied with their service. One day I wanted to request a ride home. So I ubered, but got an error message stating my card was invalid. I contacted customer support, but their representatives had some serious problems with English. They assured me the problem will be fixed, but even 2 weeks later they didn't fix anything. A friend of mine used to work for Uber, but he quit the job because he never got paid. They're not even good to their employees! Horrible company!

Don't use Uber. Uber invited me and gave me a $25 discount on my first ride. Before booking a taxi I checked my account and it showed that discount was applied. I also used a code for a $15 discount. So, I decided to use Uber and took my first ride from Airport. But the fare was $60! They promised me $25, but actual discount was only $5. They gave me UberXL, but I ordered an UberX. My wife used Uber few days earlier and her fare was much cheaper! I tried to contact uber to straighten this out. I have even sent pictures of the $15 code and told them about the $25 discount. Do not trust Uber. The driver was pretty nice, and the car was comfortable, but they lied about the prices. That's why I'm so upset.

I am done with this company! A week ago I called for a car, it supposed to arrive within five minutes. But I was waiting for about 30 minutes. I called the driver many times, but there was no response. After 30 minutes of waiting I contacted him again and he finally answered. I was told that my ride was cancelled. The driver also charged me a $20 fee! It was he who cancelled my ride, so why should I pay for no service? I ended up catching a taxi, because I was very late for important meeting. The worst part is that uber does not have a customer service number to call. Later I emailed uber complaining about what happened earlier. There was no response, so I sent them another message demanding a full refund! Then all of a sudden uber banned my account. The only email I got from the stated that they need a copy of my credit card. I am sick of the way to treat their customers!

On november 19, 2015 I downloaded the uber app and established a ride cancelled that ride as a means of determining how the service worked. november 20, 2015 I then established the same ride now legitimately. it was a 7 miles ride from my mom's home to her doctor's appointment. the day before the ride was estimated to be between $11-$15. after much wranglings with the dedicated driver for the 11/20 I agreed that she should pick up my mom. note also she actually told me that she was the only driver in the area and was closest to my mom's address. my mom was able to mete her appointment and things went well. now I am being billed by uber for $61.53 this was never part of the original deal nor was this a reasonable rate to pay for a less than 20 mins ride to my mom's appointment. after much contention with uber they agreed to credit my account with $49.46 for all future rides. this was unacceptable as I feel I am being abused, over-charged and duped into paying an exorbitant charge for a rid that was never estimated to be this expensive. I am hoping for a reversal of this charge some thing more in keeping with what was originally estimated. I am fiercely reluctant to pay this bill and would like some legal advocacy to protect my interests and right. the likelihood of taking uber in the future is remote hence the credit balance of $49.46 is meaningless. what would seem reasonable to me would be for them to take $20.00 at most and keep their credit balance for this ride. note they also charged me $5.00 for the cancelled ride on 11/19 and not until I indicated to them that I actually spoke with their driver and told her what I was doing and that I would need her services for the 11/20 before uber refunded that unreasonably charged $5.00. please review the details of my case and advise me accordingly?

Hi,

I am vishal taneja ([protected]@gmail.com).

I have uber account, they have blocked my account without any proper reason.
I have raised an issue with id ([protected]).
They have told it is automatically blocked due to security reason, but I already provided them the id and phone number proof.
Still they are saying they are not able to re-enable the account.
They told me that you have not followed the terms and condition. there is around 5-6 pages of terms and condition, I have asked them which term and condition I have not followed.
According to me I have followed all the terms and conditions.

Even they don't have any customer service.
Every time you mail, like if you reply to the exiting mail, new person will come and send a automated mail.