TXU Energy is a joke and these people are scam artist from the word "go."
They called me up, asked me if i wanted to renew my plan, and switch to a better plan, and they would waiver my 200 dollar drop out fee, and also give me a $200 credit on my next month's bill. Well, they didn't!!! It was all a scam. Now I am stuck with these huge bills. When you call them, you get a guy that can barely speak english, living in the Phillipines or somewhere...with their family members yelling and screaming in the background. They give you a name and i.d. but you can never find them again.
They told me twice they would remove this 200 dollars from my bill, but they never have. When I call back, they deny I ever talked to any of these people, nor can they find them either! It is a complete and udder disgrace!!! I will find a way to change to another provider and until then, I will tell all of my family, friends and co-workers not to use them. I have already heard a lot of them complain as well. This company needs to get their act together.