When I received my Feb. bill they had switched me to the market edge plan. On Feb 13 I called and asked TXU's customer service to put me on the plan I had agreed to.
When I received my Mar. bill they still had not moved me to the plan I had agreed so I called again. This time I was informed that the Flex Protect plan was not available to me because I had not switched to it when they called me in Jan. and further that I had not called them in Feb. I informed them that I felt they had overcharged me by approx. $50 both months and that if they didn't switch me to the plan I had agreed to that they would be losing my business. I don't appreciate their telephone clerk and the supervisor that I spoke with after her calling me a liar, which they both did.