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United States

I have been a customer of another company for almost a year. I live in a house, with a garage apartment behind me. At the beginning of June, when somebody moved in to the apartment, they mistakenly gave TXU my address instead of the apartment address (which is only my address with a "1/2" afterward.) Before her service was activated, she changed her mind and canceled through an email. TXU still hooked up her electricity. Unfortunately, since she had accidentally put my address down, they took my electricity and put it in her name. I was not aware of this until yesterday (July 22, 2008) when I called who I thought I was with to find out my account balance.

TXU never had my permission to transfer my electricity, and as a result, I now have to wait 2-4 for my old provider to come and hook me back up. I am absolutely livid, and to make it worse, I have tried to call TXU twice, once last evening and the second time about half an hour ago. Both time they told me they were experiencing a system outage and could not access any account information.

My question is...

Is it legal for TXU to transfer my electricity without my permission? Furthermore, I don't believe myself nor my neighbor should be held responsible for the 400 dollar bill she just received. I have looked over some of the complaints here about TXU and anticipate this to be quite a challenge. Any and all advice would be greatly appreciated.