Complaint Rating:

Company information:
TVaddicts
California
United States
tvaddicts.com

This is a company to be wary of. On June 10 I ordered a set of DVDs--"Car 54 Where Are You (the TV show). The only place I could find them was TV Addicts. I ordered using my Visa card. Later in the day I got an email saying the "card didn't work, to use a different card or try again, or contact the credit card company. I tried the card again--it is valid and isn't over the limit or anything. The same message--card doesn't work. This morning, I get two emails--the card worked and I was being shipped TWO (2) OF THE SAME DVD SET! I called the 800 number and got some Indian named "Jeff" who (though he couldn't speak English well) told me that "Yes, the orders are through and are shipped!" I told him I had contacted Visa earlier and that both had been charged to my account and I wanted one removed. He said he would do that. Later today (June 11, 2008) I get two emails saying the orders had been shipped. He told me that they had contacted the Canadian post office prior to shipping, that it was a standard procedure. I said I only wanted one set, he said he would "take care of the problemo!" He told me to call back "July 2" to check the status of the order--Three weeks from now! Okay. That's fine.

THEN--AND THIS IS THE KICKER--I GET TWO EMAILS SAYING THE DVD SETS ARE BACK ORDERED! UN-FUCKING-BELIEVEABLE!!! So I call the 800 number again, sit on hold for about seven minutes...then (you guessed it) Jeff answers in his inimitable broken English. I explain things. He says remember what he said "that morning: wait until July 2 to call!" I said I would not wait--he told me TWO HAD BEEN SHIPPED and now the order is back ordered? I go to the email sent me and clicked the "cancel and refund" hot button and get a message that "the refund option is not working--that I would have to call customer service!" Jeff says the request to cancel the one order is "pending" and that I should be patient and that the "orders have been shipped"--despite what the emails said!

I WOULD NEVER--NEVER ORDER FROM THESE IDIOTS AGAIN--NO MATTER HOW GOOD THE DEAL SEEMED TO BE!