Complaint Rating:

Company information:
2619 W Atlanta Ave
Phoenix, Arizona
United States
Phone: 602 2282960

I ordered the complete television series, "Wings" and received it in a couple of weeks. First off, I was surprised that these appeared to be copied (pirated) dvd's. I suppose that may have been in the description on their site. If so, I didn't see that. Anyway, it was supposed to be a 25 disc set. I received discs 2 - 25. I immediately attempted to email them at the email address on the card they provided with the order. Within minutes, I received a bounced back email stating that the server will try again. The next day, Sunday, I received a failure notice. Monday, I began trying to call them. Naturally, I have to call them from my office. And as a previous complaint has mentioned, I was placed on terminal hold. The same music playing repeatedly. I tried at various times during the day on Monday and tried to email them again. Once again, the email came back with failure notices, 4 or 5 notices actually. So now I sit on hold again with the terrible music playing in my ear.
I suppose I should ask why would you even enclose a card with contact information if you can't be contacted?
On top of all this, I haven't checked the DVD's they sent to see if they're functioning. I suppose that I may be entering a separate complaint if they don't work.
Does anyone out there know if there's a way to contact this company? I don't want to return the DVD's (as long as they work, which I'll check later), I just want to get disc 1. As a paying customer, I really don't think that's too much to ask.

Please help.
Glenn