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turbotax card Complaints & Reviews - not safe or secure

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turbotax card

Posted: 2011-06-07 by    mad as h*** in oklahoma

not safe or secure

Complaint Rating:  100 % with 5 votes
Contact information:
turbo tax card
United States
turbotaxcard.com
i signed up for a turbo tax card which i never recieved in the mail when i called to tell them they had me wait the complete 10 days to be delivered once they did take my call (the evening of the 10th day i found out my card had been recieved activated and used in the amount of over 560.00!!! turbo tax will NOT refund my money nor will the help me cooperate with the police!!! so please if you have ANY other options DO NOT opt for that card it is NOT safe NOT secure and NOT helpful if something happens
Comments United States Credit Cards
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turbotax card - Wont give me my refund!


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 2nd of Feb, 2012 by   FEDUP28 +1 Votes
i rcvd my turbo tax in time i rcvd a email that my tax refund was arrived i called to check my card and turbo tax had locked my card i have no access to my money the first time i called the guy told me to fax a copy of my social and address and picture i.d i did all that the guy told me it'll take 1-2 bus days i never rcvd my deposit from the irs and then i called back and someone else is saying 2-3 days after that no refund i called back 5-7 days they tell me and now its been just that..i called and they still have my card blocked and i can't get my money.. the man told me a supervisor will call me when my funds are released i explained to him why don't they just be released i work and can't answer the phone he told me they will have to speak to me.. I HATE THESE PEOPLE I NEED MY MONEY AND THEY LIED ON THE IRS AND THE IRS TOLD ME IT WAS THEM
 4th of Feb, 2012 by   madashell3212 +2 Votes
Same exact thing happened to me, 5-7 to release MY MONEY!!! I am seeking legal action as of now they said it was for MY SECURITY when i told them i was able to use it earlier that day they were unable or unwilling to explain why it was locked down now, I will never deal these people again
 4th of Feb, 2012 by   nrelthford +1 Votes
The same thing happen to me and I have been trying to call for the last past 3 days and the line has been busy
 5th of Feb, 2012 by   HOTDIMPLES +1 Votes
PLEASE DO NOT DO THE TURBO CARD, THEY ARE FULL OF SHIT.MY CARD WAS MAILED OUT ON THE 18TH OF JAN AND TODAY IS FEB 4TH, U DO THE MATH.THEN WHEN I CALLED THEM THEY WANTED ME TO PAY 19.99 FOR 3 DAY SHIPPING ARE THEY CRAZY, THEN SOME KIND OF WAY THEY MISSED SPELLED MY ADDRESS AND THEN HE WENT TO GO PUT THE RIGHT SPELLING IN AND SECURITY LOCKED HIM OUT.HE SWEAR HE CALLED THE SECURITY PEOPLE AND THEY SUPPOSE TO CONTACT ME WITHIN 48 HOURS IS'NT THIS BULLSHIT.WE TURBO CARD HOLDERS NEED TO GET TOGETHER AND DO A CLASS ACTION SUIT NO JOKE PLAYING AROUND WITH PEOPLES MONEY AND THEIR CARD, THIS SEEM LIKE A SCAM AND THIS HAPPEN TO ME LAST YEAR BUT I WANTED TO GIVE THEM ANOTHER TRY AND THEY STILL FUCKED UP.I AM CALLING SANTA BARBARA BANK AND TRUST TONITE
 9th of Feb, 2012 by   mad lady 3 +2 Votes
I just want. To cry right now. I'm tired of calling only to get a busy signal. I heard that they're holding our money gaining interest. If the IRS released it why can't they? My funds were deposited into my account on the 1rst and my card is still blocked. I've even downloaded their app on my phone that's not telling me anything. I've also heard that they aren't dealing with Santa Barbara bank anymore. The bank their using is Bankcorp Bank. They have a # starting with the 302 area code which we're suppossed to call, then they transfer us to an answering service, which then we leave our name # and account # and someone is suppossed to contact us in 24hrs. I called yesterday and no one has called me yet. Sounds like a bunch of BS to me!
 9th of Feb, 2012 by   onepissedmommy +2 Votes
it makes me sick to my stomach to see how many people are going through this as i search online looking for answers. turbotax locks our cards then asks us to send in very personal and sensitive information and after we do this they still dont unlock our cards!!! if i send you a copy of my drivers license, social security card and a bill in my name what more could you possibly need to re-open my account!!! once they get our info they should instantly reopen our card!!! i will never use turbotax again and i am going to tell everyone i know not to use turbotax!!! and i will be contacting my local news station and newspaper which i suggest anyone going through this should!!! we need to stand together and file a class action lawsuit and hold them accountable!!!
 10th of Feb, 2012 by   rj3tweets +2 Votes
The very same thing is happening to me...fax this fax that it's been more than 5-7 business days...everytime you call you either get disconnected or you do get to talk to someone that tells you that your funds are under security review...I'm sick and tired of this...I will never use this service again and it is an inconvenience.
 13th of Feb, 2012 by   FEDUP28 +1 Votes
i called bancorp bank 302-385-5000 only to find out it wasn't them at all the rep told me that it was actually turbotax doing the hold they have nothing to do with it i've been waiting for my money since 01/25.. i called turbo taX AFTER BEING ON HOLD FOR SEVERAL HOURS I TALKED TO A SUPERVISOR AND HE TOLD ME THAT I HAVE TO REFAX MY INFO AGAIN EVEN THOUGH THEIR SYSTEM NOTES STATES THEY ALREADY HAVE MY INFO I ADVSD THE GUY ABOUT CONVERSATION WITH REP AT BANC CORP AND COME TO FIND OUT THE REP WAS RIGHT.. TURBO TAX HAS ITS OWN DEPT AND THEY HAVE IT LOCKED.. I WAS TOLD ON 02/10 THAT MY CARD WAS GOING TO BE RELEASED TODAY AND IF NOT TO CALL BACK.. I DID AND STILL HAVE TO FAX MY INFO// HOW HARD IS IT TO LOOK AT A SOCIAL, ADDY AND A BILL.. I'M FED UP DO ANYONE KNOW ANY LAWYERS TO GET INVOLVED// WE NEED A CLASS ACTION LAWSUTI TO START AND THEY'LL HAVE TO PAY US MORE THAN WHAT WE HAVE ON OUR INCOME TAX... THEY GAVE ME THIS NEW FAX NUMVBER AND STATED IT SHOULD SPEED UP THE PROCESS 8005419726// WHY WE HAVE TO DO THIS WE KEEP GETTING THE RUN AROUND ABOUT OUR MONEY... I NEED A LAWYER
 13th of Feb, 2012 by   mzbank4eva@gmail.com +1 Votes
OMG I AM GOING THREW THE SAME THING AND I WILL NEVER USE THIS BULLSHIT EVER EVER AGAIN...TODAY IS MY 8TY BUIS. DAY AND I AM STILL WAITING NOW THEY ARE TELL ME THAT I STILL HAVE TO WAIT 5-7 MORE DAMN DAYS THE IS INSANE...SO I HAVE A QUESTION HAS ANYONES CARE EVER GET UNBLOCKED???????????????????
 13th of Feb, 2012 by   pissed off papaw +1 Votes
A class action lawsuit is what they need, I filed my taxes on 26 Jan on 27 Jan received
email my card was on its way, Then email on 5 Feb refund was deposited and today
13 Feb still no card and all i get is runaround and more bull shit more numbers to call
all the numbers they give me are bogus don't help at all when i did talk to somebody
they don't know anything at all but to pass the buck to somebody else, Nobody wants
to take responsibility for the big f*** up they have going on. I think they should pay and
pay BIG,
 6th of Mar, 2012 by   SICKOFTURBOTAXPPL 0 Votes
OMG IM SO TIRED OF THESE PPL. THE IRS BEEN DEPOSITED MY MONEY ON MY CARD SINCE FEB 1. @ FIRST MY MONEY WAS THEIR BUT I HAD NO CARD I HAD TO CALL THEM BUNCH OF DIRTY BITCHES AND ASK THEM Y HAVE NT I RECIEVED A CARD THEY TOLD MY SOME KIND OF WAY MY CARD GOT LOST IN CALIFORNIA SOMEWHEREAND DAT I HAD TO PAY 19.99 TO GET IT OVER NITED TO ME I TOLD THEM HELL NO THEY BETTER SEND ME MY FUCKIN CARD SO THEY SENT IT WITH NOCHARGE TO ME IT TOOK ABOUT TWO DAYS FOR IT TO ARRIVE .WHEN THE CARD CAME I TRIED TO ACTIVATE THE CARD AND THE CARD WAS SAYING BLOCKED I SPOKE TO A REPRESENTITIVE AND THEY TOLD ME TO FAX OVER MY SENSITIVE INFO I DID DAT THEY TOLD ME TO WAIT 5-7 BUSINESS DAYS BEFORE THEIR SECURITY TEAM RECIEVE IT AND WHEN THEY GET IT MY MONEY WAS GONE BE RELEASED TO ME AS SOON AS THEY SECURITY TEAM REVIEW IT TODAY IS MARCH 6, 2012 I FAXED MY INFO 4 DIFFERENT TIMES AND I STILL DONT HAVE MY MONEY IM FED UP WITH THESE BITCHES IM BOUTA GET ME A LAWER AND SUE THESE LOW DOWN BITCHES STEALING PPL MONEY BUT THEY GOT THE RITE 1 IMMA SHOW THEY ASSES
 29th of Mar, 2012 by   turbotaxcard lawsuit 0 Votes
Same exact thing except I asked them to close the card and not deal with them on Feb 17, 2012, today is March 29, 2012 ans I still have not received my funds, they say they have to wait 30 days before they can issue me a refund on my refund... I am getting married in 3 days, my checking account is overdrawn, I am getting hit with penalties left and right because I thought I would have my money 2 months ago... LAWSUIT
 2nd of May, 2012 by   no_clue 0 Votes
http://video.tbo.com/v/44474022/tax-refund-fraud-puts-millions-of-tax-dollars-in-criminal-hands.htm

yeah might be a pain but when researching on the subject because the same thing happened to me. i found the link above... and im happy my card was closed down. i faxed 2 times before the account was cleared. first time it was to dark apparently . done in 6 days after that. Also, if you look through the internet you'll find that its happening around with EVERY major tax preparing company like H & R block as well

http://www.newschannel5.com/story/16674905/tax-time-scam-targets-customers-of-hr-block

the problem is not only with all the e-filing companies. its with technology and how easy it is now to steal or buy someone else SSN from a database of some sort. at the end of the day, don't get paranoid because no matter how much you try, sooner or later you will need to use your personal information for w/e reason necessary, there are companies out there to help you prevent an identity theft. if your that worried look it up. i will be filling with turbotax next year again. if you guys dont want to risk your card being closed down for your own security, then just ask for a check and wait like the good old days. or get a bank account and have it send directly there as i will be doing next year. the turbotax customer service isnt that great. but no one else touched my money. btw guys a lawyer cant do shit. read through your terms and conditions with turbotax.

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